Facebook has launched a customer chat widget for Messenger. It allows your customers to message directly from your Joomla website to your Facebook Page. By combining interactions from the Messenger App and the plugin on your page, you'll be able to engage with your customer and keep them drawn into your site.
If you'd like to add the customer chat to your website, there are just a few simple steps to add the functionality with JFBConnect.
To allow Messenger to work, you must configure your Facebook Page to allow chats. To do this, go to your Facebook Page and click the "Settings" button in the top right. In the left menu of settings, go to the General section (the top, default area). In the list of settings on the right, find the "Messages" option, click into it and check the "Allow users to message me privately" setting. Make sure to click "Save Changes" when done.
Next, in the same Page settings area, go to the Advanced Messaging section on the left. In that area, add your domain to Whitelisted domains.
In the JFBConnect backend > Providers > Facebook Business > Messenger area, configure the widget. (In versions prior to JFBConnect v9.x, this can be found in JFBConnect backend > Social Messenger). The only required information is the Page Id (which can be found on your Facebook Page's > About section).
