Topic-icon Problems with Converted Facebook Profile (now a Facebook Page)

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Hi,

Maybe we should have seen this coming, but we cannot get JFBConnect to work with our Facebook page. The Facebook page was a profile before, but it was converted and I guess that's what's causing all the trouble. Setup of JFBConnect, both on FB and in Joomla, are quite straight-forward (thanks for that!), but after enabling the comments and the like & share buttons (which show up perfectly, with the FB user profile picture and all) they just don't seem to connect with the place we would like it to connect, our page... We've been trying to set this up with some free extensions that are available, but weren't able and then decided trying JFBConnect because of all the good thing we read about it (although it offers much more than we actually need).

The plugins DO connect with Facebook somehow, because they reflect the likes we submitted while testing with other providers extensions, but we have no clue as to where to find these likes on our page. They don't seem to have any relationship with the posts on our FB page. Also, we cannot share to our page (using the FB administrators account), with the share button. When clicked a popup opens which tries to show our whole FB page, not just a form or whatever you might expect to ask for input.

We tried several scenarios (commenting through our web, commenting on facebook, share on facebook, then comment), but none seem to work.

I was wondering if you have any advice. We're thinking about creating a new profile, since reverting the page back to a profile (assuming that's the reason for all this) does not seem possible. We will be missing 'our Likes' though... Or are we missing something and this can all be fixed with a little more tweaking?

Any help would be appreciated,
Kind regards,
Daniel
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Support Specialist
Daniel,
Unfortunately, you're running into some restrictions (or limitations) of Facebook in general. There are 3 main things that you can create on Facebook:
* An Application - This is what's used on your website and allows for authentication and some specific sharing features for your website.
* A Page - This is a business Page, like what you have. This is meant for broadcasting messages to lots of people who 'Like' your Page.
* A user profile - This is what a standard person has. They can Like Pages and authenticated to Applications / websites.

One user profile can create multiple Applications and multiple Pages. A person is only supposed to have one user profile though.

The Like button on your site has a loose association to your Application only. It's not related to your Facebook Page at all. Also, each Like button is completely associated with the URL of the page. There is no 'aggregation' abilities to say all Likes from each URL of this website should be attributed to our Facebook Page or Application. The Like count is unique to that URL and that URL only.

With that laid out, there are restrictions on "Pages". A Page can not Like any website Pages. Since one user profile account can create unlimited Pages, if Pages could Like content, it would be instantly abused. That is why you can't use the Like or Share buttons when you're "Using Facebook as" a Page. Those buttons *only* work when you're logged into a personal profile. Otherwise, you could artificially increase your Like / Share counts.

What you can do, that JFBConnect fully supports:
* Add Open Graph Tags to your site's content. JFBConnect will do this automatically, but you can enable our Open Graph plugins and even user our Easy Tags to control your title, description and image that are used when your content is posted in Facebook for more control. Read more about Open Graph Tags for Joomla .
* Automatically add Like buttons to your Joomla articles. These are clickable by user profiles and will share back to the user's Timeline. This is great for organically promoting your site and will increase the Like / Share counters. Read more about the social sharing options in JFBConnect.
* Create social "Channels" for posting your content to your Facebook Page. A Channel, once created, lets any admins of your site quickly 'push' that content back to your Facebook Page along with a comment. Channels currently work with Facebook Pages, Facebook Groups, Twitter Streams and LinkedIn Company Profiles. The good thing is that an admin of your site doesn't have to actually be an admin of the FB Page to push content, which allows you to have additional moderation/restriction on some of your staff. For more information about channels, see our social posting blog post or our social channel configuration guide .

Whew! I hope that helps explain a bit more about the trials you've been running into and how JFBConnect helps you work within the system to (hopefully) do what you're looking to do.

If you have any questions, just let us know. I'm pretty confident this post will turn into a blog post to help others as well :) Feedback welcome!

Thanks,
Alex
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Support Specialist
One last thing you can do.. you can create a Facebook Like button that's on your website, but points to your Facebook Page. This is a good way to get Likes on your FB Page from your site. Generally, this is good in a sidebar position or somewhere else so users realize they aren't necessarily Like'ing the current URL but something else. This like button can be created in 2 ways using the SCSocialWidget:
* The Facebook -> Like button.. simply use the URL of your Facebook Page here
* The Facebook -> Like Box.. this is meant for a Facebook Page and can be configured to show user avatars, your recent Page posts and total like count for your Page as well.

Alex
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Load and clear!

Thanks Alex, for you're thorough explanation of the can and cannots for companies using a facebook page (not profile). I'm sure more people will find this information enlightening.

Unfortunately, our main goal was trying to share comments between facebook and the articles on our website, so I guess I'll have to go deliver some bad news to my employer. :|

Thanks for your time!
Daniel
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