Topic-icon Issues with jReviews & JFBConnect

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7 years 5 months ago #60171 by imnlimited
Hi @Melissa,

We are a little confused here... As far as we knew the OpenGraph Plugin issues with JReviews were resolved after the changes you made. We tested it and it was working perfectly.

However, after doing the latest update to JFBConnect v.7.1.1 the issues have once again returned. Were the fixes not included in the 7.1.1 update?

Or is there maybe another explanation for this. We have now disabled the OpenGraph plugins, but this is causing us issues.

Thanks,


Andrew
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7 years 5 months ago #60172 by alzander
The original code from Alejandro caused a lot more problems than we realized after we ran it through our automated test suite for inclusion in the full release. Our automated tests cover a wide selection of scenarios of different extensions and functionality. In the very limited case of JReviews only, the code worked. Once we were testing for Autoposting, different content plugins and various other cases, we found some fatal errors that were caused due to the parsing of the ID.

We fixed those issues in a way that seemed to work with some of the JReviews issues we knew about. However, it's possible we missed some cases. As noted multiple times, it's a very tricky issue because JReviews uses the Joomla content system/tables, but many, many other extensions rely on the content tables and routing to be a very specific way. JReviews seems to change how it interacts with these, especially when it comes to routing. Also, other pages like "Tags" and "All Reviews" need to be supported, which were not considered in the original code.

We're trying to come up with a balance that works, but the original proposed solution didn't do that.

Now, if we can start again, please let us know specifically what issue you're having? Is it the same issue you were having before, exactly? Which Open Graph plugins are required to fix the problem? Are both content and jreviews, or does disabling just one of those work?

My guess is that there are some other cases on your site (you may not have even been using) which are fixed from 7.0.x as well. The more ways you can test, the more data we'll have.

Thanks,
Alex
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7 years 5 months ago #60176 by imnlimited
Hi Alex,

The issue is exactly the same as it was before. It goes away only when we disable both jReviews and Content plugins.

We experienced no other issues during our testing before. Our site has EasySocial, EasyBlog, EasyDiscuss, jReviews as primary components.

I look forward to receiving a fix as soon as possible. ;-)

Thanks
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7 years 5 months ago #60189 by alzander
Can you PM us admin credentials / FTP credentials so we can investigate, again :) Also, let us know a specific article that 404's whenever we enable the plugins so we know where to look.

Thanks,
Alex
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7 years 5 months ago #60190 by alzander
Just to follow up, we generally delete credentials pretty quickly after they are used, so we don't have previous ones you sent anymore.
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7 years 5 months ago #60244 by bcfbrian7800
I wanted to update you all to let you know that I did renew my subscription and updated it to the newest version. It did take care of all of the issues with JReviews and the 404 error. I don't see any errors on the site, as of yet. Thanks for the information and the update!
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7 years 5 months ago #60247 by mel
Thanks for letting us know. I'm glad it seems to have fixed your problem. We're still working on debugging an issue related to JReviews, so will most likely have some changes in the next bug fix release. Keep us up-to-date on whether you run into any other problems with it.

-Melissa
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7 years 5 months ago #60276 by imnlimited
Hi, Any update on these issues with jReviews? I have not yet had any further updates... Thanks, Andrew
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7 years 5 months ago #60284 by mel
We've tried to debug this on your site off and on and are running into some problems reproducing the problem.

When logged in as the user at the page to create a listing page, we have not seen any fatal errors like the previous errors you've reported. However, we have seen strange behavior with the listing fields / form not being shown when a new category is selected. This problem is intermittent - it will not work, but after like 6 or 7 page refreshes, will suddenly start showing again.

Here are some of the steps we took to narrow down the form not showing, but nothing had an effect on the randomness of the issue. These have all been reverted back to the original state before debugging.
* Turned off caching in Joomla Global Configuration area
* Added an action to your JFBConnect > Social Meta > Actions > 'OpgroeiBlog' action to have an action type of news.reads. (It shouldn't be blank)
* Disabled the JFBCSystem, JFBCContent, OpenGraph - EasySocial and Open Graph - Custom Object plugins. *** Without these plugins, JFBConnect is essentially disabled and the create new listing is still not showing forms.

At this point, if the above form is not the problem, more details are needed as we're starting to chase our own tails... It doesn't seem like JFBConnect is the cause from everything we've been able to narrow down and the issue is definitely not the same problem as originally reported. From what we can tell, the original issue with JReviews was fixed and we've had confirmation from multiple users as such.

Whatever you're experiencing now is either new or unrelated to JFBConnect altogether.

-Melissa
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