Topic-icon Getting error Unable to decrypt string with openssl_decrypt() when uses clicks

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Getting error  Unable to decrypt string with openssl_decrypt() when uses clicks
Support Specialist
Can you give a little more information about when you're seeing the message?

What is the user clicking on, a subscribe button in the Sendy Signup module or somewhere else? Is that the whole error message?

Can you try setting Error Reporting to 'Development' in the admin area and see if more debug information is output when you see that error?

From what you provided above, it's a bit difficult to know what may be going wrong.

Thanks,
Alex
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Yes, the user is getting the above mentioned error when they click on subscribe button
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Hello,

Here are more some details.

1) PHP version where Sendy is hosted 7.2
2) Issue occurs when we click on subscribe button. (Button to add a user to the mailing list)
3) In the Sendy library file there is a post request used to post the data to subscribe the user to a particular mailing list

// API which gives error
$this->sendyUrl . '/subscribe'

// Post request which gives error "Unable to decrypt string with openssl_decrypt()"
$return = $http->post($this->subscribeUrl, $data);

The library file path
JOOMLA_INSTANCE/libraries/sendy/sendy.php
Support Specialist
Thanks for the info. Will have to dig in a little further to see if we can trace what's happening in Sendy. Last question before we do that, can you let us know what version of Sendy you are using?

We're on a slightly older version (4.1.0.1) vs the latest 5.2.x. Could be an issue there.

Thanks,
Alex
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We are using Sendy V5.2.1
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