Topic-icon how long the connection process

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11 years 9 months ago #46477 by fb_1071870164
Hi,
1. sometimes its taking 20-30 seconds with jbf tiil the connection happen, is it normal?
2. how can i connect my page at facebook to jbfconnect?
3. why i cant send comment reply via the facebook comment plugin at the articles?
4. how can i choose the wide of the facebook comment at the artcles?

BR
AMit
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Support Specialist
11 years 9 months ago #46485 by alzander

1. sometimes its taking 20-30 seconds with jbf tiil the connection happen, is it normal?

No, you can test on this site and should see that the login process should be very fast. Please set the "Enable Debug Mode" setting in JFBConnect to 'Yes' and login again. See if there are any error messages that show when you do.

If not, then try disabling any Social Profile plugins you have enabled to see if that speeds the process up.

Let us know how those tests go, and we can help investigate further.

2. how can i connect my page at facebook to jbfconnect?

What are you looking to do? If you want to post to or read from your Facebook Page on your site, please look through our Channels configuration guide which should explain a lot. If you're looking for some other integration, let me know what it is.

3. why i cant send comment reply via the facebook comment plugin at the articles?

I'm not sure. There should be a "Reply" button under each comment. Do you not see the Reply button, or what are you seeing or what is happening when you try to reply?

4. how can i choose the wide of the facebook comment at the artcles?

There is a setting in the Social configuration area of JFBConnect where you can set the width of the Comment box that is automatically added to each article.

I hope that helps,
Alex
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