Facebook API Error

Can you private message me super admin credentials for your site as well as FTP credentials so we can login and edit some files? We'll need to do some deeper investigation into what's happening on your site. We've never heard of this issue before, but will help however we can.

Thanks,
Alex

Thanks for the admin access to your site. I was able to get in and do some testing today. When I tried to run Autotune, the error I got was:

Error
SSL Verification Failed. Set 'Disable SSL Certificate Validation' to Yes in the JFBConnect Configuration
Facebook API Error: SSL certificate problem: self signed certificate in certificate chain
Facebook Application configuration could not be loaded. Please check your App ID and Secret Key

That's similar, but different, from what you posted above.

I went ahead and followed the "Set 'Disable SSL Certificate Validation' to Yes in the JFBConnect Configuration" instruction and changed that setting in the JFBConnect -> Facebook area. Once I did that, Autotune ran as expected for me.

The "SSL certificate problem: self signed certificate in certificate chain" error means that the root SSL certificates for your site are out of date, which means that JFBConnect (or any extension trying to make outgoing connections) can't verify the host who you're connecting to (in this case, Facebook) and it refuses the connection. The setting I changed still makes a connection over SSL (securely), but the verification step is removed.

Again, I'm unsure why the error I saw was different, but it seems like the fix is working.

With that said, I did *not* try to login on the front-end. Please keep testing and let me know how things go.

Thanks,
Alex

That's the correct behavior *if* you have the "Enable Automatic Registration" setting Off. If Auto Registration is enabled, the user will bypass the registration form and their account will be automatically created for them.

I hope that helps explain, and very happy to hear you're making progress!

Let me know if you need anything else,
Alex