Topic-icon Pre-sale questions

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11 years 10 months ago #45581 by marpod
Replied by marpod on topic Pre-sale questions
Ok, but I get this message in the Channel:
Facebook Seite: Der ausgewählte Benutzer hat die Rechte für 'manage_pages' nicht eingeräumt. Bitte veranlasse das er sich im Frontend anmeldet und diese zusätzlichen Rechte akzeptiert.

Sorry, it's in german.
I really don't know, what I have do to?

Regards
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11 years 10 months ago #45585 by alzander
Replied by alzander on topic Pre-sale questions
That message means that the user you selected has not authenticated again on the front-end and granted the 'manage_pages' permission. When the user re-authenticates, JFBConnect will automatically ask for that permission after you setup the channel for that user.

Once that permission is granted, JFBConnect will be able to fetch the names of all the Pages the user manages so that you can properly select the right one.

I hope that helps,
Alex
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11 years 10 months ago #45599 by marpod
Replied by marpod on topic Pre-sale questions
Ok. But JFBConnect didn't ask for that permission.

Regards
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Support Specialist
11 years 10 months ago #45602 by alzander
Replied by alzander on topic Pre-sale questions
I'm not sure why it wouldn't. I'd try:
1) Deleting the channel you created
2) Re-creating the channel
2a) When you recreate it, select the same user that you already had authenticate on the front-end using Facebook
3) If the error about requiring that permission appears again, re-authenticate on the front-end again one more time.

We had one other user who created a channel and the permission wasn't asked. After starting over (which is pretty quick), it worked the second time. We're not sure why that's required, but are looking into it.

Please let me know how that goes.

Thanks,
Alex
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11 years 10 months ago #45607 by marpod
Replied by marpod on topic Pre-sale questions
I made a new test-subdomain. Now I have a dropdown-menu, but no selection.

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11 years 10 months ago #45610 by alzander
Replied by alzander on topic Pre-sale questions
Are you sure that user is the administrator of any Facebook Pages? From what you show, JFBConnect isn't able to read any information about Pages that user owns.

When logged into Facebook, if you click the down arrow in the top right, is there a section for "Use Facebook as". Thats the section that lets you choose pages that the user is the administrator of. If that section isn't showing, it means that user is not the admin of any Pages.

That's my only guess as that's the only time we've seen nothing listed there.

Thanks,
Alex
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11 years 10 months ago - 11 years 10 months ago #45641 by marpod
Replied by marpod on topic Pre-sale questions
Ok, It's running now.
But the posts on the website will only displayed on facebook, but not in the social-stream.

Regards


Sorry, it works.
the update takes some time.
I wanna also post Photos. Can you help me with that?

Regards
Last edit: 11 years 10 months ago by marpod.
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11 years 10 months ago #45646 by alzander
Replied by alzander on topic Pre-sale questions
The Channels feature has built-in caching, otherwise, there would have to be a request going to Facebook (and other streams you've configured) for every page load of your site.. which would really slow things down. You can control the caching time in the JFBConnect -> Configuration area.

As for posting photos, right now, JFBConnect only supports pushing a status update along with the URL. JFBConnect will set the Open Graph tags for your pages, which should include an og:image tag, setting the image to use in any previews for that page. We don't have support for uploading a photo to Facebook right now, as the recommended way is to share your page which already has the image.

I hope that helps explain, but if you have any other questions, just let me know.

Thanks,
Alex
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