Topic-icon [Fixed] Avatar import no longer working

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10 years 2 days ago #44087 by fb_1065680347
Sorry for the length of time it took to get back to you. Answers in line:

alzander wrote: We simply can't recreate this issue. Can you tell me:
1) Can you recreate this with multiple accounts, or is it one specific Facebook account?


It appears to only be affecting my account. No one else is complaining of thnis issue

alzander wrote: 2) If you try to register from a Facebook account, is the avatar imported correctly during registration? We use the same methods to import the photo on register and login, but it's possible a file permission on your existing avatar is set in such a way that the login import isn't being allowed to overwrite the existing one.


I created a new account, it imported the avatar from Facebook just fine. I logged out from my site and changed the avatar on facebook and logged back into my site. The avatar updated just fine.

alzander wrote: 3) If there's any steps you can provide that seem to work consistently from at least 2 accounts, that would help (browser, OS, updating the photo, only on registration, etc).


I think something got horked in my account and I don't knwo where to look to find out why my account avatar in Jomsocial is not being updated by JFBConnect when I log in using my regular account.
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Latest update.

I logged out of the site
I manually deleted the avatar pictures (Both main and thumb) that Jomsocial showed me as having.
I deleted the app on my Facebook account
I removed the Facebook association to my account in JFBConnect
I logged back into the site, using Facebook and reauthorized the app

No avatar import or Facebook cover import. This appears to be only affecting my account. Which is a bad thing, cause it's mine. Most of my users woulda never noticed.

Sorry to be such a PITA.
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9 years 11 months ago #44426 by fb_1065680347
My site got wiped, provider screwed up so I have started over and avatar importer from Facebook now works on users.
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Support Specialist
9 years 11 months ago #44430 by alzander
Wow.. so much to say.
First, I'm sorry I didn't get back to you sooner. The issue was definitely perplexing and I'm still confused as to what was happening with profile import.
Next, your host deleted the site? That suuuucks! I'm so sorry to hear that. I hope things go smoother and hopefully they've given you some compensation (a few months free hosting or something) to help out.

Either way, should you need anything else, just let me know.

Thanks,
Alex
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