Topic-icon JFB connect works in IE and Chromw but not in Firefox

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My website is destounis-machinery.com

As I mention in the title JFB connect works in IE and Chromw but not in Firefox. Please advice
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12 years 3 months ago #41729 by alzander
JFBConnect has a lot of features. Can you help explain what isn't working in Firefox? Buttons aren't showing, error messages when you try to do something, etc? Any information you can provide on what we should be looking at will help us get you a good answer.

The best thing I'd recommend immediately is to check and make sure you don't have any extensions for Firefox installed which may be blocking social network connections, trying in "Private Mode" and/or trying on a new computer altogether.

Let me know if that helps or not, or give a bit more details on what we should be looking for.

Thanks,
Alex
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12 years 3 months ago #41732 by konpat
I am sorry I wasn't so clear in my previous post.

When I try to login from other browsers, using facebook, google+, twitter and linkedin works perfect. When I try i from firefox it just reload the page and it doesn't connect. Can you check it yourself?I only have firebug and color picker as addons.

p.s. Is there any user guide for the module. For 60 dollars I am sure that there must be somewhere but I cannot find it!
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12 years 3 months ago #41735 by alzander
Please see our JFBConnect Documentation area, which should hopefully help you find information on how to setup any of our features.

As for the login issue, I just tried to login using Chrome. When I click the "Facebook" button, the popup shows:

App Not Setup: The developers of this app have not set up this app properly for Facebook Login.

The reason it's not working in Firefox for you is because you're probably trying from a Facebook account that is not the administrator of the FB Application. In Chrome, you're probably using the correct account.

To fix, I'd recommend:
* Re-Run Autotune and make sure that all the recommended settings are configured correctly
* Go to the Facebook Developer Area , click on "Status and Review" and make sure your app is set to be Online in the top area.

I hope that helps, but if not, let us know.

Thanks,
Alex
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12 years 3 months ago #41868 by konpat
Hi once again.

When I try to login using an account (facebook, linkedin, gmail, twitter) using chrome or IE works perfect.

When I try to login using an account (facebook, linkedin, gmail, twitter) using firefox the browser tries, makes a refresh and then nothing. It is still not logged in.

the website is destounis-machinery.com
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Support Specialist
12 years 3 months ago #41877 by alzander
I just tried with Firefox. With Facebook, my account was created and I could logout and back in without any issue. With Twitter, I was brought to the registration page, as expected.

Can you try clearing your cache in Firefox and trying again? Also, if you have any Firefox addons, especially privacy related ones that may be preventing access to social networks, please try disabling those.

Let me know how that goes. We'll gladly help however we can, but right now, we can't recreate the problem.

Thanks,
Alex
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