Log in | Register
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. FB Messenger not working in some devices

Topic-icon FB Messenger not working in some devices

Active Subscriptions:

None
4 years 8 months ago #65644 by jtquinto
I'm still having problems using the messenger plugin on our website (vionicshoes.com.ph) and on the SC website. But now, I'm just being redirected back to the website; there's no Error message anymore.

I'm using a Samsung S9+

My friend can use the messenger plugin on her Note 10.
The topic has been locked.
Support Specialist
4 years 7 months ago #65648 by alzander
I just tested on a Galaxy S9 with Chrome and could see the button, click on it and see the "Start a conversation?" message.

Can you tell us:
* What browser you're using?
* If there's any adblocking or other privacy add-ons on your phone?
* Any other details about the testing environment?

I don't know of anything we can do to diagnose this as we can't recreate it and it seems like something specific to your phone. If you are able to test with someone else's Galaxy S9, that would be great as well.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
4 years 7 months ago #65653 by jtquinto
Was able to use FB Messenger on the Galaxy S9+ using Chrome.
For the Samsung Internet browser, I turned off Popup Blocking and was able to use the Messenger, too.

No further problems, so far.
The topic has been locked.
Support Specialist
4 years 7 months ago #65660 by alzander
Glad to hear you got it going. Knowing that it was the popup blocker really helps us if we hear this again in the future from other customers.

Thanks for your feedback,
Alex
The topic has been locked.
  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. FB Messenger not working in some devices
From the Blog
Facebook | Twitter | LinkedIn | Blog RSS