FB Messenger not working in some devices

The main reasons we know of for that message are:
* Your Facebook Page isn't correctly connected to the Messenger bot. Make sure you've properly set the Facebook Page ID in the JFBConnect settings area, as described in our blog post:
www.sourcecoast.com/blog/facebook-messen...omer-chat-for-joomla
* Your Facebook Page is restricted in some way and the current user isn't allowed to access it. The restriction could be regional, age based, or one of many other factors that could be limiting who sees it.

I hope that helps, but if not, let us know and we'll gladly help investigate further.

Thanks,
Alex

I was just able to reproduce the Trouble Loading screen on my phone for the chat on sourcecoast.com, whereas it works properly on Alex's phone. Very strange...

I haven't seen any obvious bugs on the FB developer bug list regarding this behavior, so I'm unsure whether it's something in the Page settings, the widget setup or some underlying bug with the fb-customerchat plugin. We'll have to investigate this further to see what's going on.

-Melissa

We've been tracking, and trying to understand this issue further. At the beginning of the month, we were able to recreate the problem on 2 different mobile phones (Android based). At that time, another Galaxy S9 was not having the problem.

Now, the devices that weren't working before are now currently working. It seems like Facebook has made some updates on their end to fix some issues. Is anyone on this thread still having troubles? If so, can you post (or Private Message) a URL where you're having an issue and the device (phone type and browser) that's having problems?

We'll gladly continue to investigate, but everything we've turned up so far indicates that JFBConnect is implementing the Messenger feature properly. It's something in Facebook's API that is a problem and seems to be improving.

Thanks,
Alex