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Topic-icon Problems with encoding when posting to facebook cahnnel

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5 years 6 months ago #64725 by Kalixo
Dear Alex,
I posted a bug to facebook. Let you know their replay.
best regards,
Kalixo
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5 years 6 months ago #64727 by alzander
Definitely keep us posted. We're curious to hear what the resolution is as well. We haven't heard of this issue before from other users, but want to stay on top of it in case there is anything we could be doing better in JFBConnect.

Thanks,
Alex
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5 years 6 months ago #64731 by Kalixo
Dear Alex,
I got answer from the support:
"I wasn't able to repro this on our end. Can you provide exact steps how you are posting this description? Please include the full API call with POST params."
To be honest, I don't know how to get the full API call - can you please help?

thank you,
Kalixo
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5 years 6 months ago #64736 by alzander
Kalixo,
Can you let us know you posted in your bug report (providing a link to the report would be great). To answer your question though, we don't make any API calls to post content to Facebook. All we're doing is inserting the Open Graph tags on the page. The posting is done by a user when they share or Like you're content.

Since Facebook can't reproduce this, it indicates that either the report description was incorrect, or there really may not be an issue that can be determined.

Thanks,
Alex
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5 years 6 months ago #64738 by Kalixo
sent via PM.
Best,
Kalixo
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5 years 6 months ago #64739 by alzander
Thanks for the link. In the description of the bug report, you noted:

there's a problem with word "której" which should be "której".

Those words are the same, from what I can see.

I'd respond to their request and let them know how you are sharing the URL. I'm assuming you just created a post on your feed and included the link, but I don't know since the post is not visible to me.

Again though, if they can't see the issue on their end, I'm not sure what else can be done.

Thanks,
Alex
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5 years 6 months ago #64747 by Kalixo
Dear Alex,
first of all, I don't know why can't you see the post. Page is published and available for everyone.

I tried to manually publish the link to see if there would be still problem with the "której " word. Unfortunately, when I am trying to post it manually it doesn't put the article lead into the facebook post, so the word "której" is not included".

I will try to explain them that I am using your extension to automatically post the content, but I am not sure if it will be enough.
Any other ideas?
Keep you posted.
thank you,
Kalixo
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5 years 6 months ago #64751 by alzander
I'm unsure why I can't see it, but I'm attaching what I do see:
File Attachment:

I will try to explain them that I am using your extension to automatically post the content, but I am not sure if it will be enough.

I guess maybe I don't understand everything either. How are posting the content? Are you using the Channel feature in JFBConnect? If so, that uses the Open Graph tags to post the content and should be the same as if you were to 'Share' the article in Facebook as a news feed post.

If you can tell us the exact steps you're taking to post an article that has the encoding issue, especially where the word "której " is coming from. If it's in the og:description tag, then it should be the same as if you share it. If it's something you're typing in, like if you use the "Create Post" button and type in an intro message, that will help us understand further.

Thanks,
Alex
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5 years 6 months ago #64754 by Kalixo
Dear Alex,
I just realised that if the coding works on one website and doesnt work on the second, I should compare the html source of the example pages.
So, in the webpage that it doens't work, my example article description has "której" uncoded:
view-source:https://agdwpromocji .pl/rtv-euro-agd-promocja-na-zelazka-bosch-201810
but in the webpage in which it works. my example article description has "której" decoded:
view-source:https://rtvwpromocji .pl/neonet-promocja-na-smartfony-z-powerbankiem-w-prezencie-201810

So, it's not your plugin, it's not the facebook app, but the setting in my joomla. Do you have any suggestions where to look for and what? As I am able to compare settigns in those two webpages it'll be simple, but where to look for it?

ps. I will check the page settings why can;t you see the posts.

thank you,
Kalixo
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5 years 6 months ago #64758 by alzander
There isn't a setting in Joomla specifically (that I'm aware of) that dictates how the page should be encoded. The only setting I am aware of is in the HTML of the page itself where the character encoding is set with the following meta tags:
<meta charset="utf-8">
<meta http-equiv="content-type" content="text/html; charset=utf-8" />
Those are 2 different ways to say the same thing. The first, I believe, is the shorter HTML5 standard, the 2nd is more for backward compatibility. Even with those set though, it doesn't guarantee that Joomla (or apache or php) will actually write the HTML using UTF-8, but I'd at least start there to check if the charset tag is set properly. If it is, then I honestly don't know what would be causing the encoding to be incorrect on that or other values.

I do hope that helps get you started though,
Alex
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  7. Problems with encoding when posting to facebook cahnnel
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