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Topic-icon Share buttons not working properly

6 years 5 months ago #63085 by fb_564705464
Good, I was just going to check back because the firewall software sent me notification the configuration.php file was modified (which is fine so long as that was intentional). I just wanted to make sure it was actually you guys using the account I created to do this.
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Support Specialist
6 years 5 months ago #63086 by mel
Could you please see my private message so that we can try to narrow it down more?
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6 years 5 months ago #63087 by fb_564705464
I've replied, but I fear it may not be of much help as the possible conflicts I could think of have already been disabled. :(
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Support Specialist
6 years 5 months ago #63090 by mel
'J2Store - Canonical' seems to be the culprit. It's a system plugin.

If I disable the incorrect canonical is not inserted and our og:url seems proper. I then re-scraped the page on the FB debugger and it showed a reasonable preview for me.
File Attachment:


I'm not sure how your site is structured as far as products and regular articles. Can you shed some light on how this plugin is used for you?

-Melissa
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6 years 5 months ago #63091 by fb_564705464
So that's solved then? I just tried with another product and it worked. I know the J2Store developer so I can talk with him about whether I can keep this disabled so it no longer interferes.

So if that's the case, I just re-scrape everything and it's good to go?

To answer your one question, the J2Store basically turns an article into a product you can buy, and the pictures associated are set up through the J2Store component as well as the buy button and its payment gateways are also plugins. So I have individual articles set in the drop down menus and I have the main titles as category blog where it'll allow you to see all products (articles) in a particular category at once.
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6 years 5 months ago #63092 by fb_564705464
The last problem that I don't know how to fix but i tried to follow someone else who had similar issue, but the JFBC seems to stay over top of my drop downs when navigating from desktop. Is there a way to make sure the menu can go over top of the buttons?
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Support Specialist
6 years 5 months ago #63093 by mel
The Open Graph tags at the pages that I looked at seemed good to me. Yes, once the tags are correct (by disabling that plugin), you can manually scrape the pages or let Facebook automatically scrape them (at an unknown time) to update the share previews to the correct images/descriptions. If you see any that remain incorrect after scraping, of course let me know.

If you determine that you do need that plugin for J2Store, the JFBConnect code to follow the canonical to build og:url could be commented out for your site. I could give you instructions on how to do that if needed. We don't currently have an option to skip it, but that wouldn't be a difficult setting to add in the future.

-Melissa
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Support Specialist
6 years 5 months ago #63094 by mel

The last problem that I don't know how to fix but i tried to follow someone else who had similar issue, but the JFBC seems to stay over top of my drop downs when navigating from desktop. Is there a way to make sure the menu can go over top of the buttons?


The z-index needs to be changed so that it goes behind the menu items.
div.scsocialbuttons {
z-index: 1 !important;
}
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6 years 5 months ago #63095 by fb_564705464
Where exactly, or which file. . . where do I insert the code you've given me?
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Support Specialist
6 years 5 months ago #63096 by mel
That block of code needs to go in a CSS file. I would suggest putting it at the end of your template CSS file, so you don't lose it on upgrade of JFBConnect. Looking at your page, I'd try the following file for your template: /templates/jf_chrome/css/jf_custom.css
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Share buttons not working properly
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