Registration and Login Issue

fb_769064812
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8 years 10 months ago #62173 by fb_769064812

Registration and Login Issue was created by fb_769064812

Hi, good day! I got an issue on registration and login using the linkedin. When i login using the LinkedIn button i got this error message

This page isn’t working
www.sitename.com is currently unable to handle this request.
HTTP ERROR 500

And after i reload the page i got another warning message

Warning : We were unable to retrieve your LinkedIn account information. Please try again.

So when i try to login using the LinkedIn button again i got another error message

Error : This email address is already registered.

In order for me to connect on my linkedin account i need to go in the backend and put a password on my account.
After updating my account in the backend i try to login again using the LinkedIn button it connects my LinkedIn account.

Why is this happening? It suppose to automatically connect my LinkedIn account.

Joomla = 3.7.2
JomSocial = 4.3.4
JFBConnect = 7.2.1

Thanks,
Glen

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mel
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8 years 10 months ago #62175 by mel

Replied by mel on topic Registration and Login Issue

This page isn’t working
www.sitename.com is currently unable to handle this request.
HTTP ERROR 500

And after i reload the page i got another warning message

Warning : We were unable to retrieve your LinkedIn account information. Please try again.

I would make sure that your LinkedIn application is set up correctly, especially the Authorized Redirect URLs. You can see our Application setup guide for LinkedIn to double-check your values.

So when i try to login using the LinkedIn button again i got another error message Error : This email address is already registered.

Please check the 'Automatically Link Users by Email' setting in JFBConnect > Configuration > General. When you set this to Yes and an account already exists with the email address, it will be mapped to the existing Joomla account.

In order for me to connect on my linkedin account i need to go in the backend and put a password on my account.
After updating my account in the backend i try to login again using the LinkedIn button it connects my LinkedIn account.

This doesn't sound like normal behavior and I don't recall any other users encountering this behavior either. It's possible that from the first error, there was a weird state that the user got partially created and not mapped all the way. I would suggest going into your JFBConnect > User Map area to delete the mapping to your LinkedIn account and try logging in via LinkedIn again.

Let us know if this helps/what you find and we'll go from there.

-Melissa

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Registration and Login Issue