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Topic-icon Facebook Channel Broke

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9 years 10 months ago #59007 by Kanefire
I posted a topic recently on multiple posts to social networks here
www.sourcecoast.com/forums/jfbconnect/jf...s-to-social-networks

My question was answered satisfactorily, but I have just discovered an issue that may or may not be related.

Since that day there were multiple posts to FB, my FB auto post channel stopped working (perhaps FB side). Now, my autoposts are only going to twitter. I didn't change any settings and have double checked they all seem correct. Any thoughts on what the problem might be and how to fix? I have all latest updates.
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Support Specialist
9 years 10 months ago #59015 by alzander
Replied by alzander on topic Facebook Channel Broke
There's not any specific causes that I'm aware of that would prevent the Facebook posts from working. What I'd recommend doing is going to the Channels configuration area and clicking into the Facebook Channel you created. From there, you should see a stream of your posts on Facebook at the bottom. If not, or there's an error message, that may help narrow down the cause.

Beyond that, try authenticating on the front-end with your Facebook account that owns the channel. JFBConnect will double-check that the correct page administration permissions have been granted by the user and re-request them if not. If you see a permissions popup, make sure you approve the permissions.

Hopefully that helps get you going, but if not, please let us know and we'll help investigate further.

Thanks,
Alex
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