K2 Likes OK but all Comments are missing after upgrade

I'm glad to hear we have a band-aid for the problem that gets you going now. It gives us the breathing room to find the cause, though this solution could last as long as necessary, which is nice.

Until we see the Joomla 2.5 site, we won't have any ideas. It will really help to know what versions of Joomla, JFBConnect, K2 and any SEF extensions you're using (if any) on that site so we can start narrowing things down. From there, the next thing would probably be to upgrade K2 and JFBConnect on the 2.5 site to see if the URLs change and keep whittling the problem down until we find the exact change that caused it.

Thanks,
Alex

Have you setup comment notifications in the JFBConnect -> Social -> Notifications? If so, set it so that there is only one email address set in the email area. If that is setup properly, please make sure that your server email is configured properly and able to send emails. I just tested the URL that our Comment notification code should call when a new comment is created and it appears to work as expected.

Thanks,
Alex

There shouldn't be a delay with Facebook. The comment notifications are completely controlled by Facebook though. When a comment is posted, they trigger some Javascript within JFBConnect which, as you just tested, works. I would recommend testing further to see when comments do and don't come in to see if there's some pattern to it.

Unfortunately, we don't have any control over the comment box triggering our Javascript and there have been multiple reports in Facebook's own bug tracking system that the comment trigger doesn't always work as expected. Because of that, we're very limited in what we can do if the emails are sent correctly when it is triggered.

Thanks,
Alex

That looks to be a bug in JFBConnect due to a slight change in how Facebook sends comment notifications. The issue is that Facebook is adding extra query string variables that JFBConnect needs to strip out so that the URL doesn't look like a different URL that should have it's own separate comments for.

Fortunately, it should be an easy fix. Can you please edit the /components/com_jfbconnect/libraries/utilities.php file. Around line 106, you'll see:After that, add the following 2 lines:Once you do that, the link you provided above should show the comments correctly.

Let me know how that goes. I've already added this to our issue tracker and it should be included in the next release as well.

Thanks,
Alex

Fantastic! I'm glad to hear that got you going. As noted, this fix should be in the next release as well.

Thanks,
Alex