Topic-icon Facebook Application configuration could not be loaded

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10 years 5 months ago #56372 by lecsa
I have already sent the information
thanks.
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10 years 5 months ago #56424 by lecsa
I made tests with a different server and the problem persists, please tell me if I need a special configuration on the server.
Thank you.
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Support Specialist
I'm sorry I haven't had time to investigate this. I'm hoping to FTP into your server and narrow things down further over the next day or so. As noted, we've never heard of this issue before, so it's something that will take more investigation that normal, so I just want to find the right time to determine what's wrong.

Thanks for your patience,
Alex
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10 years 5 months ago #56461 by lecsa
Thanks, I'll be awaiting your comments.
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Support Specialist
Thanks for the credentials and your patience. I worked to narrow some things down, but don't have a specific cause yet.

What's happening is that cURL, which is what your server uses to make connections to other servers like Facebook, is returning an error code of 7. That means:

CURLE_COULDNT_CONNECT (7)
Failed to connect() to host or proxy.


The URL that JFBConnect is trying to connect to is:
https://graph.facebook.com/939940046084974
I don't know why the connection couldn't be made, but it could be caused by a server restriction to make outgoing connections. From here, I'd recommend contacting your hosting provider to help investigate further if that URL can be accessed from your server.

I hope that helps get you going,
Alex
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10 years 5 months ago - 10 years 5 months ago #56486 by lecsa
Thanks for your reply.

I checked the IP settings used in outgoing connections on the server and appears as permitted.

Reviewing the indicated error, when I put the data from the Facebook API in the second set of APIs if allowed to run the AutoTune, but shows an error because the API in the second position has a different API data.

Perhaps the problem is in the order of the API to configure the component.

I welcome your comments.


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Last edit: 10 years 5 months ago by lecsa.
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Support Specialist

Reviewing the indicated error, when I put the data from the Facebook API in the second set of APIs if allowed to run the AutoTune, but shows an error because the API in the second position has a different API data.

No, the data saved in the database is correct. I'm still not sure why the ordering is incorrect, but it could be a filesystem difference that just isn't displaying files alphabetically and instead reporting them in created order or something else. I don't think the ordering is an issue at all.

As to the problem, I really recommend trying to run a command like below from the terminal of your server to see if it work:
curl graph.facebook.com
The response from that should be something like:

{"error":{"message":"Unsupported get request. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"fbtrace_id":"FngYedh+SeT"}}

If you get an curl error message, like:

curl: (6) Could not resolve host: graph.facebook.com

It indicates your server can't connect to the host.

That test won't guarantee everything will work, but again will help narrow things down as to where the underlying issue is. The next steps would be to test PHP's outbound connectivity directly.

Thanks,
Alex
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