Topic-icon Advertencia: Windows Live recuperar información de cuenta.

Active Subscriptions:

None
When entering from the SCLogin Joomla module with a Microsoft account, returns the error:

"Unable to retrieve your account information WindowsLive. Please try again."

How can I solve that?
The topic has been locked.
Support Specialist
That error is almost always caused because every step of the WindowsLive setup guide was not followed. Most importantly, verify step 5, but check them all to make sure.

If that still doesn't work, just let me know.

Thanks,
Alex
The topic has been locked.
Support Specialist
Another option to try is setting the "Disable SSL Verification" in the JFBConnect configuration area to 'Yes'. Some servers are not updated to be able to verify the SSL certificate provided by WindowsLive. That setting will bypass the check.

I hope that helps,
Alex
The topic has been locked.
Active Subscriptions:

None
10 years 5 months ago - 10 years 5 months ago #56200 by lecsa
I've made the changes and the error persists, what other option could try?
Last edit: 10 years 5 months ago by lecsa.
The topic has been locked.
Support Specialist
Can you send us pictures of the Basic, API and App sections of your WindowsLive app configuration? We'll need to see what's configured there to understand what may be wrong. Also, if you can Private Message me admin credentials for your site, I'll gladly take a look at your PHP and JFBConnect settings to see if there's any issues I can find.

You can PM me by clicking the mail icon under my name to the left.

Thanks,
Alex
The topic has been locked.