Topic-icon Erro para buscar os dados do Linkedin

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10 years 9 months ago #54568 by vbrito
Sorry for my English, but I'm Brazilian!
JFBConnect bought the license but I'm struggling to make it work.
At the moment I can make the connection with LinkedIn login page but when I put my email and password to login. Ai gives the following error:

We were unable to retrieve your account information LinkedIn. Please try again.
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Support Specialist
10 years 9 months ago #54570 by mel
Could you verify that you've followed all the steps in our application setup guide for LinkedIn ? A lot of times the application is set up incorrectly (generally with the OAuth 2.0 Redirect URLs option or Javascript API domain option)

Additionally, could you provide a url for us to see the behavior in action? If you don't want to attach it to this thread, please use the envelope icon under my avatar to send a private message with the details.

-Melissa
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Support Specialist
10 years 9 months ago #54572 by alzander
Thanks for sending the details to test. We tried and it seems like your server is having trouble talking to LinkedIn's servers. Can you contact your hosting company and ask:
* Is your server configured to make outgoing SSL connections to other servers. You do not need an SSL certificate on your site.
* Is there any firewall that would prevent making a call to www.linkedin.com ?

That should help narrow down the issue.

Thanks,
Alex
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10 years 9 months ago #54573 by vbrito
Ok! Thank you, I'll talk to my hosting and give returning here
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10 years 9 months ago #54574 by vbrito
The problem was actually with SSL and port, is now working! Thank you so much!
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Support Specialist
10 years 9 months ago #54579 by alzander
I'm glad to hear we could help get you going. If you run into anything else, just let us know.

Finally, if you haven't already, please consider leaving a rating and review for JFBConnect, or our support, on the Joomla Extension Directory. It's certainly not required, but very appreciated:
extensions.joomla.org/extensions/extensi...l-display/jfbconnect

Thanks,
Alex
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