Topic-icon FB without pop-up

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11 years 2 months ago #52079 by michellotto
Hi,

We have a strange error when configuring the FB plugin without pop-up. The client is redirected to a wrong URL, something with:
---
http://website/en/#_=_
---

Any solutions for solving this?

Thanks,
/Jérôme
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11 years 2 months ago #52083 by mel
Replied by mel on topic FB without pop-up
Here are a couple of suggestions to start with
* Try to temporarily disable SEF URLs in your Global Configuration and also exclude JFBConnect URLs from SEF extensions you have installed.
* If you have a value set in the 'Valid OAuth redirect URLs' in your Facebook application, could you either clear this value or verify that the links are in the format found in our guide at www.sourcecoast.com/jfbconnect/docs/soci...ok-application-setup

Try these two things and then we can go from there if they don't help.

-Melissa
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11 years 2 months ago #52099 by michellotto
Replied by michellotto on topic FB without pop-up
Hi Melissa,

We have tested your two suggestions, but without success.

We noticed that return URLs are not the same depending on the configuration:
---
== No popup ==
www.facebook.com/login.php?skip_api_logi...23_%3D_&display=page

== With popup ==
www.facebook.com/login.php?skip_api_logi...B%257D&display=popup
---

Any others suggestions?

Many thanks for your support.

Regards,
/Jérôme
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11 years 2 months ago #52106 by mel
Replied by mel on topic FB without pop-up
Could you please give detailed steps on how to reproduce the problem and what specific URLs you're seeing this on? On your site, I was just able to authenticate and create a user with Facebook. I am able to log out and log in just fine with my FB credentials.

-Melissa
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11 years 2 months ago #52115 by michellotto
Replied by michellotto on topic FB without pop-up
Hi Melissa,

Here is the return URL on FB:
---
isign.ch/index.php?option=com_jfbconnect...ck&provider=facebook
---

And here is the URL shown after the authentication:
---
isign.ch/en#_=_
---

You could test the authentication with facebook on our site because the option "with pop-up" was active. I disabled it now, could you please re-test? Thanks!

/Jérôme
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11 years 2 months ago #52127 by mel
Replied by mel on topic FB without pop-up
1. When you're referring to a popup setting, which setting specifically in JFBConnect are you disabling?

2. What language switcher / management extension are you using? Can you try temporarily disabling this to see if that helps? We think this might be part of the cause, switching the language to "en"

=-Melissa
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11 years 2 months ago #52128 by michellotto
Replied by michellotto on topic FB without pop-up
Hi Melissa,

And thank you for your quick replies..

1) I'm talking about this option -> JFBConnect - Configuration - Facebook - Login Setting - Show 'Login Credentials' in popup set to "No"
2) We are using the core Joomla language switcher (Language filter) as our website will use multiple languages.

Great news, by disabling the language switcher, it works! So I think the problem is when redirecting the client, once authenticated, to switch it to the correct language..

Any explanations?

Thanks and regards,
/Jérôme
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11 years 2 months ago #52137 by alzander
Replied by alzander on topic FB without pop-up
Jérôme,
I'm glad to hear you were able to localize the issue. We know of many, many users that use the Language Switcher plugin without any conflicts with JFBConnect. However, there have been cases where problems have cropped up. We've never been able to recreate the problem on our own development server and the users with the problem were ok either switching off the language switcher or doing things differently (I don't have the information on what they chose to do).

If you want us to investigate further, we gladly will. To do so, can you please Private Message super admin credentials to us so we can see exactly how you have things configured. Then, we can try to determine what specifically is the cause.

You can PM me by using the mail icon under my name to the left.

Thanks,
Alex
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11 years 2 months ago #52144 by michellotto
Replied by michellotto on topic FB without pop-up
Hi Alex,

And thank you for your answer.

We would like to solve this problem, but if we have to give you the administrative access on our site, it will not be possible, sorry. We will try to find another solution..

Thank you for your support.
Regards,
/Jérôme
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11 years 2 months ago #52153 by alzander
Replied by alzander on topic FB without pop-up
I understand if you can't share credentials. Unfortunately, as noted above, this isn't an issue we've been able to recreate locally. If you can give us all the information about how you have the language switcher plugin setup and your language settings in general, we can try to recreate that locally.

Alternatively, if you can setup a development site that we would be able to log into (with anything removed that you wouldn't want us to see, although we really don't pry anyways), we'll gladly work on that site and do what we can to narrow the issue down.

Thanks,
Alex
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