Topic-icon JFBConnect Configuration Errors

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11 years 2 months ago - 11 years 2 months ago #51912 by d2drummer
I am trying to resolve two issues pertaining to my initial configuration of JFBConnect.

Domain: www.sharoncainetravel.com

Error #1:
JFBConnect Remote Error Check
Error: Could not fetch page. Server returned:
Error Code: 406 - Unknown Error

Error #2:
When attempting to login using Facebook on the front, I receive the following error.

Given URL is not allowed by the Application configuration: One or more of the given URLs is not allowed by the App's settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App's domains.

Searching the forum, I did attempt to work with my host (hostgator) without success. Is there an error log or specific instructions I can provide them to better assist me with this issue which may potentially be mod_security.

thank you
David
Last edit: 11 years 2 months ago by d2drummer.
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Support Specialist
11 years 2 months ago #51913 by mel
Replied by mel on topic JFBConnect Configuration Errors
Error #1 - Error Code 406
Yes, the 406 is coming from mod_security. We can see it in our logs when the request is made. There's no more information about why mod_security is rejecting the request since that's something that would only be logged on your end. You'd need to contact Hostgator to get them to provide what the mod_security exception is and have them relax whatever rule is being detected. There's nothing we can do on this end since it's a security add-on on your end. If we could get around it, it wouldn't be a very good security extension :)

Error #2 - Please try running Autotune in the JFBConnect backend and specifically look at the Facebook App tab for any recommendations. This error usually indicates that the domain or Site URL settings are incorrect. Additionally, Facebook has also added a new setting that when set incorrectly can cause this error. Please see the following link and scroll down to step 8 for "Valid OAuth redirect URLs" to make sure this setting is correct (Autotune does not set this, so you will have to check the value in the Facebook application area) - www.sourcecoast.com/jfbconnect/docs/soci...ok-application-setup

Let me know if you still have trouble with #2 after trying those suggestions.

-Melissa
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