Topic-icon Can't Create Facebook Channel

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11 years 4 months ago #50578 by [email protected]
Sorry,
I was not available all day yesterday.

I expect you probably are back Monday?
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11 years 4 months ago #50583 by mel
Replied by mel on topic Can't Create Facebook Channel
If you are willing to leave it online, I can possibly look at it this evening. But if you want just a short window, then Monday morning would work the best.
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11 years 4 months ago #50611 by [email protected]
Good morning.

I put the site online. I will leave it on most of the day.

Thanks,
Bill
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11 years 4 months ago #50614 by mel
Replied by mel on topic Can't Create Facebook Channel
Very strange. I created a new channel in your backend, with my user as the Channel Owner. Then I went to the front-end end and hit the login with Facebook button. I received the following two prompts. After saying yes to the prompts, I then went back in to the channel and selected a page. When I saved it, the test stream had valid data.

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However, I did get it into a weird state with no permissions prompt if I deleted my user mapping, but had not saved the channel again.

Could you try the following steps in this exact order to try to help narrow down/fix the problem?
1. Log out of the front-end of your site.
2. Go into facebook.com/settings for your user that is an admin of your app.
3. Click on the Apps tab on the left and then remove your application when the list is populated.
4. Go into your backend and go to JFBConnect > User Map.
5. Remove the user entry with that user for Facebook.
6. Delete the channel from your backend.
7. Go to your front-end and log-in with your Joomla username and password.
8. Hit the connect to Facebook button. At this point, you should only see one of the prompts above for posting to your page.
9. Once connected, log out of the front-end.
10. Create the channel in the backend.
11. Make sure to hit the Save button, even though you are encountering the manage_pages warning. If you don't hit Save, JFBConnect will not know that it needs to prompt the user on the next login attempt. *This is something that I have added as an issue to investigate for a new release.* Note: I don't know if you had a channel, but deleted it or if you just never hit the save button once you saw this warning.
12. Login with your Facebook user on the front-end.
13. At this point, you should see both of the prompts above and accept. If you get to this point after following the steps exactly, and still don't see the manage pages prompt, please let me know
14. Go back into the channel, refresh it and then select from the available pages.

-Melissa
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11 years 4 months ago #50616 by [email protected]
Thanks Mel,

I am in a class all day today, but I will try at lunch.
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11 years 4 months ago #50617 by [email protected]
Long class intro. I was able to follow your directions and it worked great.

Thanks,
Bill
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11 years 4 months ago #50618 by mel
Replied by mel on topic Can't Create Facebook Channel
Hah, I don't miss being in classes :)

Great, I am glad that worked for you.

It seems like there can be some strange cases depending on whether the app was deleted, the user map was deleted or the channel was not saved at the expected time. Basically, there's more things that JFBConnect can clean up for this feature, so as I've mentioned I've created an issue in our tracker. Hopefully, since you have created your channel, you shouldn't really run into this again. Or if you do, you have some steps to workaround it.

Let me know if you run into any other strange behavior. I've removed myself as a developer from your app.

-Melissa
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11 years 4 months ago - 11 years 4 months ago #50629 by [email protected]
You have been very helpful. Thanks
Last edit: 11 years 4 months ago by [email protected].
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Support Specialist
11 years 4 months ago #50648 by mel
Replied by mel on topic Can't Create Facebook Channel
Glad it sounds like everything is working for you now. Let us know if you have any further issues.

Finally, if you haven't already, please consider leaving a review for JFBConnect on the Joomla Extensions Directory. While it's certainly not required, it's appreciated :)
extensions.joomla.org/profile/profile/details/76998#extensions

-Melissa
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