Topic-icon FB "Like" popup window closes immediately

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12 years 10 months ago #34961 by schgmu
I have a problem with the "Like" module, the popup window opens and closes immediately. An error analysis of Facebook did not help me unfortunately. I use a template from rockettheme. Homepage: Schlosskonzerte-Gmunden t, please help to solve this problem.Thanks!
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12 years 10 months ago #34969 by alzander
The Like button you've implemented is pointing to a user profile page, not a Facebook Page or other URL. Facebook Profiles can't be 'Liked'. A user can become friends with a Facebook user or can 'Subscribe' to them, but you can't use the Like button with a personal profile URL.

I'd recommend either using the JFBCSubscribe module so users can 'subscribe'/follow to updates from your Profile page. Alternatively, create a Facebook Page instead of a User Profile, which is what it looks like you should probably be using anyways.

I hope that helps explain,
Alex
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12 years 10 months ago #35180 by fb_677898977
I'm having the exact same issue and it is on an article page (see link below) ... not sure what is causing it...

www.barkleyandpaws.com/taking-home-a-tra...-is-the-dog-for-you/

Thanks!
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12 years 10 months ago #35189 by alzander
It worked for me after I ran it through the Facebook URL Debug Tool . Sometimes they get some stale data cached and that problem occurs. Running it through their tool re-scans the page and (usually) fixes the glitch.

Hope that helps,
Alex
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12 years 10 months ago #35192 by fb_677898977
Good to know! I'll look there first in the future. Thanks again!
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12 years 10 months ago #35214 by alzander
No problem, as always. Should you need anything else, just let us know.

Thanks,
Alex
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12 years 9 months ago #35315 by schgmu
Thank you Alex for the hint. Unfortunately, I am a newbie on Facebook and am not very clear with the configuration of the app. I have a page with my profile installed. Well unfortunately I do not know how I link the app to this page and configure. The page is: SchlosskonzerteinGmunden
I would be very grateful for any help.
Greetings from Austria
Franz
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12 years 9 months ago #35322 by alzander
You linked to a Facebook Page, which is not a Facebook Application. You can create Like button on your website for that Page or show the activity stream from your Page on your site without creating a Facebook Application.

For advanced features, like letting user's login to your site with their Facebook credentials, using Open Graph Actions to automatically post to their Timeline, even show your website inside your Facebook Page ( like this ), or more, you will need a separate Facebook Application. To set that up, please see our Facebook Application for Joomla setup page which should guide you through things. Our Autotune tool will do most of the heavy lifting for you.

I hope that helps get you going, but if you need anything else, just let us know.

Thanks,
Alex
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