Topic-icon Comments no longer posting to Facebook App

Support Specialist
13 years 3 months ago #31331 by alzander
Glad to hear you got the moderation stuff working. The Open Graph tags we set are critical for a lot of different reasons, so it's important to make sure those are set right.. which they appear to be now.

As for the image, yeah, wait a little more on that. Using the Debugger should refresh their cache, but sometimes odd things happen, as you're away. If it still doesn't work by this weekend, post a page with the and we'll look into it further. Also, test with brand new pages to see if it works on those.

Finally, what comment counter are you looking for? In the Social configuration area, when your setting the automatic comments on articles, if you set the count to '0', that will show "This article has 'x' comments" text without the comment box. There's other ways to add it as well. Hopefully, that's what you're looking for.

Thanks,
Alex
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13 years 3 months ago #31334 by blink_black
When I say comments, I meant something like this::

When I was using JA comments, if one comes to the category layout or article layout, you can see something like this:

Article Name
Author
X comments (X is the number of comments in the article)

I use disqus and FB for my comments and a developer is trying to create a plugin for me that will count the FB comments + Disqus comments and display the total at the top of the article. The reason I asked the question was to know if you had plans on getting a FB comments counter in the future.
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Support Specialist
13 years 3 months ago #31510 by alzander
Sorry for the delay in getting back to this.

Right now, you can display the Facebook comments count for the page by simply adding the {JFBCCommentsCount}. That will display the number of comments inside the string COM_JFBCONNECT_COMMENTS_COUNT, which you can edit in your language file.

There isn't a way to get the comment count programmatically though, so that you could add it to the Disqus count. My best suggestion would be to have a line that's like:

There are 5 Facebook and 3 Disqus comments for this article


That should be do-able if you can get the count from Disqus

Hope that helps, but if not, let us know,
Alex
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