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Topic-icon Opengraph action Read suddenly stop posting in users timeline

11 years 3 months ago #30228 by elef
Opengraph action Read from 21/1/2013 suddenly stop posting in users timeline
At JFBConnect: Open Graph - Activity Log all posts seems fine with no fb errors but on users timeline history absolute nothing...
In Autotune all seems fine but in fb developers the warning still remains:
Your app, needs to be updated for the February 2013 Breaking Changes.
Once your app is compliant, set the migration setting to "Enabled" in the Advanced section of the App Dashboard.
These changes will be permanently enabled for all apps in 11 days on Tuesday, February 5, 2013.
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11 years 3 months ago #30245 by alzander
Elef,
If you re-run the Autotune configuration wizard and hit "Refresh" in the "FB App" area, that will re-fetch the best settings for your app, including the new migration settings. Hit Apply, and that will fix the message you got from Facebook.

Beyond that, I'm not sure why it wouldn't post to Facebook, especially if there are no errors. After you update the migration settings as above, try again, and hopefully that's all that was necessary. If not though, please:
* Let us know if the Open Graph Action was approved by Facebook and has been used successfully by users in the past (not just admins).
* Let us know a page that we can test the Open Graph action ourself and see what may be happening.

Thanks,
Alex
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11 years 3 months ago #30321 by elef
Message from facebook to fix app still remains
In Joomla JFBConnect: Open Graph - Activity Log all read actions logged with no facebook errors
Open Graph Action was approved by Facebook and has been used successfully by users before 21/1
On users facebook profiles > activity logs no read actions appears AND all past read actions just dissapeared!
Action settings: Action: news.reads Built-In Fb action checked unique action: allow multiple freq 1 min User can disable Yes Action type On page load, timer=20
Object type:article Built-In Fg Object checked
Post on users FB wall is dissabled
check this: www.eleftheriaonline.gr/eleftheria-ekdos...eleftheria-29-1-2013
thanx
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11 years 3 months ago #30338 by allpru
I thought I was the only one. I've set it up 100% the way the guide does and this is what I get back from FB. Your logs show it's going but nothing is going.

See my image attachments. I have done everything step by step TWICE!

I can't get the READ to work. I've autotuned and done everything. I thought since it went to my log FB had to activate it. Everything seems to be working as advertise.

==========

This action type may have changes that have not yet been submitted for review.
Approval Status:
Changes needed
Please make the changes below and resubmit for review.
We are unable to test this action according to the usage instructions provided. Please test your action with the test user created during the submission process called Open Graph Test User. Do not submit for approval unless you have been able to consistently publish actions to the timeline of this test user with the reproduction steps provided. developers.facebook.com/docs/opengraph/authentication/
Action Type Name:

Read
Action Properties:


Start TimeDateTime
End TimeDateTime
ArticleReferenceDiabetic Friends - Moderate Co...

Present Tense:


Allen Prunty is reading {OBJECT_TYPE} on Diabetic Friends
Allen Prunty and 3 other friends are reading {OBJECT_TYPE} on Diabetic Friends

Past Tense:


Allen Prunty read {OBJECT_TYPE} on Diabetic Friends
Allen Prunty and 3 other friends read {OBJECT_TYPE} on Diabetic Friends

My site is diabeticfriends.net

How to logon

File Attachment:


Read an article
File Attachment:


It shows it posted

File Attachment:


Back Office logs show it posts

File Attachment:


What more can I do?

Allen
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Support Specialist
11 years 3 months ago #30345 by alzander
Allen/Elef,
We're looking into some possible causes as to why the actions wouldn't be showing up in your Timeline. This doesn't seem to be something very widespread with JFBConnect in general, but we definitely want to get to the bottom of it.

Allen- Did you just create your FB App? If you go to developers.facebook.com/apps and click into your app, can you let me know if there are any "Developer Alerts" showing?

Elef- Can you go to the Advanced area of your app and make sure the "February 2013 Breaking Changes:" setting is enabled? If so, click on the developer alert that should say "Fix Now". Click that, and see if the information there seems correct. Once enabled, the developer alert should change to "Resolved". Honestly though, the February migration doesn't have anything to do with the Open Graph and shouldn't be preventing posting.

Both,
There's a bug report already posted on Facebook that some news.reads events aren't posting to the Timeline properly:
developers.facebook.com/bugs/405043742914404

Finally, please test with your Facebook admin user (if you haven't already). Then (this might get confusing), do this:
* Go to developers.facebook.com/tools/explorer/
* In the top right "Application" drop down, select your app
* In the "GET" box, set the following query:
/me/news.reads
* Hit "Submit"
Paste the output here. It should be the data that is stored in Facebook about your Action. If that's there, it means the post was successful, as JFBConnect reports. We'll just need to understand why it's not showing in the Activity log.

Sorry you're running into issues. JFBConnect tries to make very difficult things very easy, but there are lots moving parts that can break. We'll help get things going how we can!

Thanks,
Alex
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11 years 3 months ago #30348 by allpru
Does this help

Edge: /me/news.reads

{
"error": {
"message": "Unknown path components: /news.reads ",
"type": "OAuthException",
"code": 2500
}
}


I'm not sure what you are exactly asking for me to do.

File Attachment:
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11 years 3 months ago #30349 by allpru
File Attachment:


File Attachment:
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11 years 3 months ago #30351 by fb_627893202
Opengraph action Read stops posting in users timeline
At JFBConnect: Open Graph - Activity Log all posts seems fine with no fb errors but on users timeline history absolute nothing...
In Autotune all seems fine but in fb developers the warning still remains:
Your app, needs to be updated for the February 2013 Breaking Changes.
Once your app is compliant, set the migration setting to "Enabled" in the Advanced section of the App Dashboard.
These changes will be permanently enabled for all apps in 6 days on Tuesday, 5 February 2013.

Basically the same issue as the opening post. Followed your posts above but the problem remains.

{
"data": [
{
"id": "10151499022708203",
"from": {
"name": "John Nightingale",
"id": "627893202"
},
"start_time": "2013-01-30T10:11:17+0000",
"end_time": "2013-01-30T10:11:17+0000",
"publish_time": "2013-01-30T10:11:17+0000",
"application": {
"name": "Poets Poetry Poems",
"namespace": "poetspoetrypoemscom",
"id": "376101449130695"
},
"data": {
"article": {
"id": "103565449817254",
"url": "www.poetspoetrypoems.com/entry/sea-life-1.html",
"type": "article",
"title": "sea life - Poets Poetry Poems"
}
},
"type": "news.reads",
"no_feed_story": false,
"likes": {
"count": 0,
"can_like": true,
"user_likes": false
},
"comments": {
"count": 0,
"can_comment": true
}
},

(then 24 more articles and at the end of the output it says)

],
"paging": {
"next": "graph.facebook.com/627893202/news.reads?...id=10151412063573203"
}
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Support Specialist
11 years 3 months ago #30358 by alzander
Allen,
It looks like you have an extra / in your path. It should look like /me/news.reads/ not //me/news.reads/

The purpose of running that query is to see what Actions Facebook things have been posted on your behalf.

John,
Thanks for running the query. The first post you included showed a news.read action for the article at:
www.poetspoetrypoems.com/entry/sea-life-1.html
Does that seem like the correct article that JFBConnect has posted to your Timeline? Is it not showing in your Activity Log on Facebook or Timeline area? If so, we'll probably have to report this as a bug to Facebook. At that point, JFBConnect thinks it's properly posted the action to Facebook and Facebook obviously sees the action. I'm not sure (and don't have specific control over) why it's not displayed in the Activity Log.

The Activity Log should show every action every posted, regardless of whether it's shown in your profile or other areas. That's it's purpose, to give you a raw look at all the actions you've ever done, and to our knowledge, there shouldn't be any reason for any of it to be hidden.

Thanks,
Alex
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11 years 3 months ago #30360 by fb_627893202
It is the correct article and doesn't appear on facebook at all. Everything on my website suggests it worked ok - notification on frontend and listed in backend. The only issue that stands out to me at the moment is that I still have the notification on Facebook about the February breaking changes despite refreshing autotuning etc. I know you say it should not be related but I wonder if they have put a block on posts until the situation is resolved?
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