Topic-icon Open Graph - ERROR

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11 years 5 months ago #28670 by fb_730255316
Replied by fb_730255316 on topic Open Graph - ERROR
Alex,

Thanks for your help. I'm running v4.3.2 but Open Graph Plugins are 4.3.0 .... are they available in 4.3.2 ?

When I read their message and go to the Guidelines Built-In Read url they provide , I think this mentioned sentence is important : "A clear way for users to remove any read stories that were published by your app and include this option on the same page where the article is hosted" especially "on the same page".

As I can see, in your popup, it's open a new page to read stories user has published ... maybe it's a lead.

I will not re-submitting until you get back to me ;)

Thanks

Eric
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11 years 5 months ago #28678 by alzander
Replied by alzander on topic Open Graph - ERROR
We read that line too, and that's why we made some updates in 4.3.1 and 4.3.2. In the new releases, when a user visits a page that's had a story posted about it, a popup displays saying it was posted with an option to delete it. It'd be impossible on every page to show every story that's every been published (it could be in the thousands). We do link to a page which shows them all though, giving the user an option to see them all.

Anyways, waiting to hear back from our Facebook rep. We represent a lot of sites integrating with Facebook, so we have a decent way to get these answers, but it still takes some time.

We'll definitely let you know what we find and/or be updating JFBConnect with any changes that are recommended to us.

Thanks,
Alex
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11 years 4 months ago #29017 by fb_730255316
Replied by fb_730255316 on topic Open Graph - ERROR
Hi Alex,

Any news/updates about my issue ? Let me know if I need to make some changes before re-submiting.
Thanks

Eric
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11 years 4 months ago #29023 by alzander
Replied by alzander on topic Open Graph - ERROR
We haven't heard back from the Facebook rep yet. Not terribly surprising regarding the holidays. However, we've heard from many other users that their read actions are being approved and haven't heard of any denials recently for that.

I'd recommend re-submitting and making it clear that the popup displays a "Delete and Disable" setting and when the page is reloaded, the popup calls out the action has already been on the Timeline with another option to "Delete".

I think you should get approved this time, but please let us know either way.

Thanks,
Alex
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