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Topic-icon Facebook Requests not working for me - need help

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14 years 3 months ago #19676 by ryaarm
Thanks for the info. And, yes, it is seriously complicated! Hard enough to figure out as a user - I CANNOT IMAGINE how you guys learn this stuff, and actually code around it! You guys are GODS :)

I will start working on a better canvas app landing page. That will make all the difference.

Have a great night!!
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14 years 3 months ago #19687 by mtk

ryaarm wrote: Thanks for the info. And, yes, it is seriously complicated! Hard enough to figure out as a user - I CANNOT IMAGINE how you guys learn this stuff, and actually code around it! You guys are GODS :)

I will start working on a better canvas app landing page. That will make all the difference.

Have a great night!!

Hello,
thank you for the great feedback, you are more than welcome to write something down at the JED .
btw, great concept for the website, and very nicely done!

Mati
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14 years 3 months ago #19893 by ryaarm
Hey Alex,

I've been playing around with the "App on Facebook" Canvas urls. I've changed them to point to a specific page on my site, but people are still just redirected to the homepage.

The setting above the CANVAS, is for the Homepage. It has a space for site url, and it says it will ONLY redirect to THIS URL for security reasons. So, I tried changing it to the same url in the canvas app. Faqcebook accepted it, but it hasn't helped. People still only get redirected to my homepage.

Do you have any idea? Can I redirect to another page? Thx
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14 years 3 months ago #19978 by alzander
Ryan,
Are you still having issues with this? When I go to your App page on FB, I get a completely different page.. there's a comment box at the bottom and a Facebook Special thing in the middle.

I'm not sure what page or info you're looking at when you say:

The setting above the CANVAS, is for the Homepage. It has a space for site url, and it says it will ONLY redirect to THIS URL for security reasons.

We don't see that in our Facebook Application area for any of our apps, but that stuff does change, so it's possibly rolling out a new look to some users.

Let us know,
Alex
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14 years 3 months ago #19981 by ryaarm
Hey Alex,

alzander wrote: Are you still having issues with this? When I go to your App page on FB, I get a completely different page.. there's a comment box at the bottom and a Facebook Special thing in the middle.


That is the page I built specifically for people who arrive at my site because someone sent them a Facebook request from the module. I don't want people to just be redirected to my homepage, because it doesn't give them a reason they are there. They will wonder WTF happened? Why Am I Here?

alzander wrote: I'm not sure what page or info you're looking at when you say:
The setting above the CANVAS, is for the Homepage. It has a space for site url, and it says it will ONLY redirect to THIS URL for security reasons.
We don't see that in our Facebook Application area for any of our apps, but that stuff does change, so it's possibly rolling out a new look to some users.


I've attached a screenshot of my basic settings for the app. That should make it a little clearer for you :)

Thanks
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14 years 3 months ago #19984 by alzander
No screenshot was attached.

I was confused by this line:

I've been playing around with the "App on Facebook" Canvas urls. I've changed them to point to a specific page on my site, but people are still just redirected to the homepage.

I'm assuming you mean the URLs for the request? I thought you wanted to have a special page for people on your Canvas.. since you're talking about Requests, that makes a bit more sense :)

First, make sure you've updated to 4.1.2. There are some bug fixes in there for Requests, specifically the redirection stuff. If that doesn't work, then try without the breakout canvas option, if set.. Then, try setting a different template in the JFBConnect canvas configuration. Just visit your app page, and see if the new template works. That will make sure that JFBConnect is properly detecting the canvas.. if not, that would explain why requests don't work too. Let us know how that goes, and we'll figure something out from there.

Thanks,
Alex
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14 years 3 months ago #19988 by ryaarm
Hmmm - I must have missed the attachment. Here it is
File Attachment:


And yes, I mean the url for the request...I get confused with the lingo :)
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14 years 3 months ago #20168 by mtk

ryaarm wrote: Hmmm - I must have missed the attachment. Here it is

File Attachment:


And yes, I mean the url for the request...I get confused with the lingo :)

Hey Ryan,
sorry for the late reply.

could you please show us a screenshot of the Request settings (inside JFBC)?
this might help us better understand the problem.

Mati
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14 years 3 months ago #20173 by ryaarm
Ok, here is the screenshot

File Attachment:
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14 years 3 months ago #20183 by mtk

ryaarm wrote: Ok, here is the screenshot

File Attachment:

Hello Ryan,
if you take a look at the 2 URL's you've set you see that you are pointing new user (those accepting the invitation) to your home page, and the user who have invited friends (the thank you page) to an internal administrator page (which they might not be able to access).

try changing those two to more suitable URLs, and see of that helps.

Mati
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