Topic-icon Facebook issues

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6 years 1 month ago - 6 years 1 month ago #56030 by ncbeeny
Facebook issues was created by ncbeeny
I have noticed that the FB comments plugin is not showing on my articles. My subscription expired a while ago so I just bought a new one and have uploaded to the latest version.

I still don't have the comments plugin displaying and also now it tells me where there used to be a FB like button that "JFBConnect not found.Please reinstall"

There's a twitter issue too. The login button returns a 500 - Bad request token! error.

What can I do?
Last edit: 6 years 1 month ago by ncbeeny.
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6 years 1 month ago #56036 by mel
Replied by mel on topic Facebook issues

I have noticed that the FB comments plugin is not showing on my articles. My subscription expired a while ago so I just bought a new one and have uploaded to the latest version. I still don't have the comments plugin displaying and also now it tells me where there used to be a FB like button that "JFBConnect not found.Please reinstall"

It sounds as if you may still be using the old JFBCComments and JFBCLike modules. These modules have not been included with JFBConnect for a couple of years now. We still supported sites that were using it, but we had to make some changes that broke it in the latest release. If this is the case, please replace those modules with the SCSocialWidget module. If I'm incorrect, you will need to provide further details, such as the specific URL you're seeing the problem on. Also, please make sure that you have the JFBCSystem plugin enabled. There's a potential to see that error if the plugin is disabled.

There's a twitter issue too. The login button returns a 500 - Bad request token! error.

The 3 most common causes of that issue are:
1) Your Twitter Application wasn't set up properly
2) You didn't copy the API Key and Secret properly to JFBConnect
3) Your server time is incorrect

Please double check #1 & 2 and go through our Twitter Application Setup guide for Joomla again. If this doesn't fix the problem, we'll help you look into it further.

-Melissa
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6 years 1 month ago #56041 by ncbeeny
Replied by ncbeeny on topic Facebook issues
Thanks for your help, but I'm still seeing the errors.

I went through the twitter set up and its all correct. still get 500 error.

Facebook comments still don't show up. The system plugin is enabled and now so is the socialwidgets module.

Comments should be on most pages like the news and other articles, here is the page where I have been getting lots of comments:

www.myinternationalshopping.com/news/bor...are-your-experiences

Now there is no comments showing, I know from the source code that something is there, but no comments. Facebook moderating tool shows the comments so they are still there.

You can see the Twitter login here on the Forum: www.myinternationalshopping.com/forum
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6 years 1 month ago #56048 by ncbeeny
Replied by ncbeeny on topic Facebook issues
I have fixed the FB comments it was definitely something to do with the social widget module, and another module was causing problems. So I managed to identify that and rectify it.

I'll keep testing the other issues.

Thanks for your help.
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6 years 1 month ago #56055 by alzander
Replied by alzander on topic Facebook issues
The comments box has a known bug on Facebook's end:
developers.facebook.com/bugs/988571571224151/

Their last update states that a fix is ready and they are just waiting to deploy it. When they do, it should automatically fix the issues you're seeing.

I hope that helps explain and prevent you from pulling you're hair out :)

Alex
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