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Topic-icon Is it possible to set up JFBConnect on temporary URL?

Support Specialist
11 years 5 months ago #27824 by alzander
I'm not seeing the duplicate Facebook text. You can see what I see in the image below.
File Attachment:


Can you tell me:
* What browser you're using
* What OS you're using
* If you are logged into Facebook when you are testing

That way, we can hopefully test the same way.

Thanks,
Alex
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11 years 5 months ago #27828 by abhsoo
But I am seeing it. Attached please check the attachment... and it's really strange that you are seeing "Find us on facebook" text on the black stripe and I am seeing this line on the "blue stripe".

*I am using Firefox, opera, google chrome.
*OS is Windows 7
*I'm seeing the same with or without logged into facebook.

File Attachment:


An early reply is requested....

Thanks,
Abhishek
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Support Specialist
11 years 5 months ago #27848 by alzander
Something is strange then. We've tested on multiple computers, from multiple locations, multiple browsers and both Mac and Windows. We always see the correct behavior. I've also looked at the output HTML on your page, and everything looks good.

Can you take a larger image of what you're seeing, as it will help us understand everything taht's around that block. I'm assuming it's the same as what we're seeing, but any other problems would help us possibly understand what's wrong.

Finally, have you tried from any other computers or locations? Can you ask a user who has Like'd or visited your page if they see the issue? If you're using the same computer, it's possible a firewall or add-on to your computer is simply causing issues. That's not something we can fix, so knowing if you see this in multiple locations/computers will help.

Thanks,
Alex
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11 years 5 months ago #27968 by abhsoo
Dear Alzander,

I have placed like and share button on the product page. But I am not getting that why the like and share button is coming at 2 places on the product page?

Product page is for Astrotec AM-90

I want to remove the extra like and share button which is coming below the Add to cart button from the product Astrotec AM-90.
File Attachment:


One more thing - Is it possible to change the text color of "Be the first of your friends to like this"? I have attached the screenshot with the same name.
File Attachment:


Thanks and Regards,
Abhishek
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Support Specialist
11 years 5 months ago #27984 by alzander
Abhishek,
The only options available to set the colors is to choose the light or dark color-scheme. That's what's provided by Facebook and we can't override those values.

As for why it's showing twice, can you tell us exactly what file(s) you edited and what you added? If you added it in only one place, if you remove just that one change, does it go away in both places?

I'm not sure why it would appear twice, but if we know more about how you added the code, that may help.

Thanks,
Alex
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11 years 5 months ago #27993 by abhsoo

alzander wrote: As for why it's showing twice, can you tell us exactly what file(s) you edited and what you added? If you added it in only one place, if you remove just that one change, does it go away in both places?

I'm not sure why it would appear twice, but if we know more about how you added the code, that may help.


I have not edited any file, I just added {JFBCLike colorscheme=dark} in the"Product Description" field and then it is showing in 2 places but when I remove {JFBCLike colorscheme=dark} from the "Product Description" field so it doesn't show on the product page. I only want to get it showed above the third line, not below the Add to cart button.

As for the color of that line, I have sorted out the problem by adding "colorscheme=dark". It was light before as by default it takes light only.

An early reply is requested.

Thanks and Regards,
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Support Specialist
11 years 5 months ago #28047 by alzander
I'm really not sure why it would appear twice. If you add other text, like "TEST TEST {JFBCLike colorscheme=dark} TEST TEST", does that extra text show up twice as well? If so, that seems like a templating issue with Virtuemart and you'd need to contact them for the best way to add text to just one area. If it doesn't show up twice, can you let us know the URL to a page we can see the problem on? Seeing the actual HTML output will help us understand the issue a bit better.

Thanks,
Alex
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11 years 5 months ago #28118 by abhsoo
Dear alzander,

I contacted my template support staff regarding this issue and below is what they replied me:

We do not guarantee full compatibility of the template with 3rd party plugins and therefore do not provide support for them. You need additional changes in the plugin files to rectify the button repeating on the page. Feel free to contact Plugin Support team to check what changes are needed.

Now what to do?

Please help me......
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Support Specialist
11 years 5 months ago #28125 by alzander
Did you ever try adding the text "TEST TEST" like I mentioned above? That will really help us to understand if there's a problem in our plugin, or if the template/shopping cart is simply duplicating the code itself. If the TEST TEST appears, then it's not really a JFBConnect issue. It's something that the shopping cart or template is intentionally doing. We can't fix that as we wouldn't know where to begin. If it's only repeating the Like button but not the TEST TEST, that's something we can investigate further as it *may* be an issue with JFBConnect.

Ultimately, we need to understand what is causing the duplication, and the step I mentioned above is the first step to doing that.

Thanks,
Alex
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11 years 5 months ago #28126 by abhsoo
On this page: biz104.inmotionhosting.com/~hifina5/inde...virtuemart&Itemid=29

Please check this page, I've added 123122
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