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Topic-icon jfb like button_count not working good

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15 years 3 weeks ago #10087 by fb_717998615

alzander wrote: Evil,
Can you post a link to the page this is occurring on? Also, can you try Liking the page with different Facebook accounts. Specifically, if you have your account setup to use a Page as your wall, can you try disabling that feature temporarily? We've been seeing a lot of issues with that feature enabled lately, and unfortunately, there's not anything we can do about it on our end. However, more evidence of the problem helps us to pressure Facebook to fix that with more bug reports.
Any info on when and how that error appears will help us get the problem fixed one way or another.
Thanks!



Hey Alex
I have emailed a link to the contact us page.
I have tried using Firefox which is signed into a different facebook username. No luck. When liking the article a blank white box appears

What do you mean by setup to use a page as your wall?

Steve.
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15 years 3 weeks ago #10129 by alzander
Steve,
Just found your contact-us message. Forums are the place for tech-support, contact-us messages are not speedy :)

For Page as Wall, I meant that if you're logged into Facebook, click on the Account menu drop-down (top right) and select "Use Facebook as Page". This lets your Facebook "Page" be your profile page, so if you Like something, it's automatically posted to your Page, not your personal wall.

As for your issue, I just went to the tkt-fans page on your site, and liked it. It popped up the normal "Post to your wall with a comment" box, which I closed (no post) and the page looked fine. I refreshed, and it still looked fine.

Can you try from another computer? The white box I'm assuming you're seeing is the Post with a Comment box. If you have a firewall, anti-virus, or some other blocker, that may be the problem that's preventing that pop-up from showing. I really don't have an exact answer though.

Hope this helps, and keep us posted!
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15 years 3 weeks ago #10132 by fb_717998615
Thanks Alex.

Tried disabling my antivirus/firewall but nothing.
I will try another computer in about 2 hours.

But can i just turn off that feature altogether?
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15 years 3 weeks ago #10134 by alzander
If you're talking about the Like feature, absolutely. The automatic Likes & Comments is done by publishing the JFBCContent plugin. You can configure specifically what types of articles (blog views, articles, front-page, etc) the widgets are displayed in, but if you don't want it automatically on any articles, simply disable the plugin.

If I'm mistaken, and you're talking about the Facebook as Page feature, that's not something we can control and/or disable.

Hope that helps, and definitely keep us posted. Again, we couldn't see the issue, but would love more feedback from you. There's a lot of moving parts to Facebook integration, so just cause we can't see it, doesn't mean it's not an issue.
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15 years 3 weeks ago #10135 by fb_717998615
Tried on a different computer which uses a different antivirus/firewall - disabled and still no luck.
When clicking like (to like the article) it brings up a blank white box.

I was talking about disabling the blank white box part (post with a comment).

Thanks for your time Alex.
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15 years 3 weeks ago #10142 by evil
the "white box" is visible only with explorer 9. i think it belongs to ie9's JS engine.
when you click on button_count, the "description box" opens and when it closes itself leaves a white box for 1 second.

only into ie9
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