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Topic-icon Developer error when trying to create app JFBC

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15 years 1 month ago #9665 by NelsonGPV
Well guys I have tried using Firefox, Explorer, chrome and the problem seems to be Facebook is not taking applications right know.

So if I dont see any progress on this extension I am afraid I will have to ask for a refund. I now it is not your fault I am sure you understand the situation.

Let me know if someone has any progress on this matter...

Best regards
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Support Specialist
15 years 1 month ago #9675 by alzander
Nelson,
Sorry for the troubles. The best solution I've found, which may not be great, is to re-verify your account. I haven't gone through that process in a while, so can't help you much, but the last user in this thread posted:

I had the same problem. I had my credit card number to my info and, "oh it's a miracle", now it works. Wish not have had to do this.


I'm assuming that by verifying again, it fixed his issue. I understand that that may not be something you want to go through. If the problem persists, and you want a refund, please fill out the request form in the Services menu above.

Best of luck to you,
Alex
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15 years 1 month ago #9679 by NelsonGPV
Alzander thaks for the support that solve the problem by verifying my account and adding my credit card.

No I am proceeding to do the installation, I forgot which one goes first....

Hope not to find further problems....
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Support Specialist
15 years 1 month ago #9683 by alzander
Fantastic! Glad we got you started on the right path, and sorry for the issues. We'll add more information to our configuration guide about the verification process, and put in some tips for other users should they run into the same problems. Thanks for your patience, and happy we found a good solution for you.

Should you run into other issues, now that you're actually making progress, just start a new thread and let us know how we can help!
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