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Topic-icon Moderate comments being left through FB Connect

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13 years 2 weeks ago #9098 by sseguin
Hello, can you give me step by step instructions on how to configure the component so that if I enable comments, I can later moderate or remove inappropriate ones.

Thank you
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Support Specialist
13 years 2 weeks ago #9103 by alzander
By creating an application in Facebook, you are immediately an administrator of all comments. Regardless of how you setup comments on your site (using the Content plugin to automatically add them to articles, the {JFBCComements} tag on specific pages, or the JFBCComments module), you can delete comments as you see fit when you view the page.

For advanced options, if you want to have specific Facebook user's also be able to moderate comments on your site, you can do so in the following way:
* In the JFBConnect configuration area, hit the social configuration tab
* Click on "Open Graph"
* Enable the Open Graph integration
* In the big box, add the following line:
admins=12345,54321,etc
Where each number is the Facebook User ID of someone who should be able to moderate any comments on your site.

There's also the Facebook Comment Moderation tool located below where you can see the most recent comments on your site. This tool is very new, and in all honesty, a little flaky, but it's being improved with time. The largest usefulness of this tool, though, is the "Settings" button which will let you choose (among other things) whether comments are public automatically, or need moderation first.

Finally, we do recommend in the Notifications area (also in the Social configuration tab), you enable getting an email on new comments. This will have a link to the page with the comment where you can quickly decide if it should remain or not.

Hope this all helps, but if you have other questions, just let us know!
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Support Specialist
13 years 2 weeks ago #9104 by alzander
I forgot to link to the Facebook Comment Moderation tool:
developers.facebook.com/tools/comments
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12 years 10 months ago #11129 by kwindo
I've noticed that I can not "delete" a comment that is not mine. I can only "mark as spam" or "report as abuse". Marking it as spam made the comment disapear but I'm not sure (yet) if it is gone for everyone. Also comments on my website never appear in the "Comment moderation tool".

Could you help me figure this out, Alzander. My site is ganing traffic quickly sinds I use your component but it is also attracting spammers now.

If you want I can start a new thread.
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12 years 10 months ago #11130 by kwindo
I found this thread whitch is exactly about my issue
www.sourcecoast.com/forums/topic?id=2358
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Support Specialist
12 years 10 months ago #11138 by alzander
Kwindo,
Glad you found what you were looking for. Yes, anyone on your site can mark something as spam or report it as abuse. This will hide the comment for them only, and will be noted by Facebook for future automated spam checks.

Once you follow the suggestions in the post you link to, you, the admin, should be able to delete comments you don't want to see.

Let us know if you run into anything else you'd like more information on, and good luck!
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