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Topic-icon jfbconnect causes template to not load fully in ie8

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Hello,

I'm having a huge problem with my site in ie8, works fine in all other browsers but in ie8 it doesn't load the module right at all. If i disable the plugin the site loads fine. Further I investigated and found these validation errors Titlehttp://validator.w3.org/check?verbose=1&uri=http%3A%2F%2Fwww.partyswfl.com%2F

my website is www.PartySWFL.com

Please advise as almost half my traffic is coming in on IE and I'm losing out on potential ad revenue and return customers now

chris
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15 years 2 months ago #8232 by alzander
I just went to the site in IE8 and compared against Chrome. The page I see in both is identical. Can you be more specific about:
1) What's different when you load in IE (with the plugin enabled)
2) Are you logged into the site at the time? If so, with Facebook or just Joomla?
3) If not logged into your site, are you logged into Facebook in another tab?

The validation errors look fine. Not saying they're good to get, but none of those should be causing this issue. We go back and forth on cleaning up validation errors, because we've done what we can in the past, and it's actually cause more problems than it's solved. Some of the errors, it's actually impossible for us to fix as they're errors on Facebook's end that we can't fix, just so you know.

Hope this helps get us started, and we'll help you figure it out. I'm in Texas now, but was raised in Punta Gorda. Can't believe you haven't expanded to that wild market yet :)
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Hmmm... I just tested on another machine and got the same problem but only in ie8. Loads fine in firefox and chrome. See attached picture below
File Attachment:
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15 years 2 months ago #8236 by alzander
The things you're showing up as blank are showing up for me. I'm not attaching a picture, though I will if you want for your sanity. I'm using IE 8.0.7600-16385
When I hit the page, I see the slideshow at the top and the Calenda, Login, Photos, and ad going down the right side.

Can you answer questions 2 & 3 above about whether you're logged in in IE either to the site or Facebook? If so, can you try logging out of both?
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15 years 2 months ago #8237 by alzander
I also see your on XP. We can test that in IE tomorrow, but I'm on Win7 right now.. really shouldn't be a difference there.

Also, do you have any add-ons that would be blocking content enabled? Ad-blockers, firewalls, etc? None of these should be a problem, but will help us narrow down the issue if so.

Thanks!
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15 years 2 months ago #8238 by alzander
Also, sure this isn't related, but nice to point out. If I go to any of the articles, the main image is not showing up for me (in Chrome or IE). Example:
www.partyswfl.com/news-events/nelson-dia...-sat-march-12th-2011
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Thanks for your info thus far.

No I am not logged into the site or into facebook at the times I'm trying to open it in IE. I can't actually do so because it doesn't give me the login option as it's blocked on the right hand side.

I am running win xp pro with ie 8.0.6001

It's somewhat encouraging that it's loading on your end, it could be an xp thing as all the machines i've tried it on running ie8 are running xp...
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15 years 2 months ago #8246 by alzander
I'll test tonight on our XP box.. currently has IE7 on it, but we shuffle it between IE6, 7, and 8 all the time just for this :)

I understand you can't see the login on your site, but also just want to make sure whether you're logged into Facebook at all.. not necessarily through your site. Even in another tab, if you're logged into Facebook, things can behave differently, and that helps us narrow things down.

I'll let you know what we find when we test.
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Alex,

I see what you're saying. I just logged out of facebook and then ran CC cleaner and cleaned out all cache and cookies and still no dice. I tried this morning on an xp professional laptop with ie7 that I had just actually reformatted and same deal... I have a guy from rockettheme taking a look at it as well to see what's going on and offer an insights to the problem. Any other ideas?

Thanks again

Chris

PS yes I'm aware of the images not displaying when clicking to view the articles, that's an unsolved issue from before
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15 years 2 months ago #8252 by alzander
Chris,
Alright, tested a bit on XP. With IE7, the page works just fine. With IE8, I'm intermittently seeing the issue you mention. It happens the majority of the time, but not always. After the page is finished loading (even if not correct), if I do Page->View Source, the HTML just cuts off. It seems like your server isn't sending the whole contents of the page.

While this may be caused because you've enabled the JFBCSystem plugin, I actually believe that's just what's exposing a bigger issue. What I think is happening is that your server may be running out of memory rendering the page. There are some ways to easily test this theory. Why it's only happening in IE8 on XP is unknown to me.. do you have anything that changes your sites behavior based on user, browser, or OS? Many templates and/or 'optimization' scripts may do this. Either way, some ways to test if this is the issue. Try reloading the page after each step, and see if there's an improvement:
* Disable Error Reporting - Global Configuration->Server-> Error Reporting = None. This reduces overhead, slightly, and may correct for a minor issue in the JFBCSystem plugin.
* Enable Caching. This can reduce overall pageloading time and resources required. Global Configuration -> System -> Cache = Yes
* Disable (temporarily) your SEF component. Can't tell if you're using built-in Joomla or something else, but try disabling it (quickly) to see if the issue goes away

Again, I've tried repeatedly, and do not see this in Win7. So, it looks to be XP/IE8 specific. Not good, but could be worse.

If this doesn't help, or at least narrow some things down, let us know. I don't know if you have a development site or not, but if we can get super admin access to the that (or the live site), we may be able to debug this pretty quickly with just a little testing. If possible, please Private Message us account details.

We'll help you get to the bottom of this, and sorry for the troubles. Definitely a strange issue. If you know anything 'unique' about your configuration, we'd love to hear it.
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