We were unable to retrieve your Facebook account information Error

That's usually caused when either the JFBConnect Authentication or JFBConnect User plugins aren't enabled. Try checking the JFBConnect Overview page in the admin area and see if there are any errors in your configuration. Alternatively, it can be if a different component or plugin is loading an older version of Facebook's library. Do you have any other Facebook integration features on your site that may be conflicting with JFBConnect?

If that doesn't tell you anything, post (or Private Message) me a link to your page and we'll check it out.

Thanks!

Folababa,
Thanks for sending admin credentials for your site.

When we go to the JFBConnect overview page, we see the following error:
Facebook API Error: Couldn't resolve host 'api-read.facebook.com'

There seems to be a server configuration issue with your site where it can't lookup the IP address of the Facebook site to send requests too. This isn't a JFBConnect issue, and would need to be investigated by your hosting company or tech support, whoever that is. A similar issue was reported by a user at the end of November, and after contacting their provider, they were able to open up the firewall to allow these requests to go through. For more information and things to try, please look at the following post:
www.sourcecoast.com/forums/topic?id=1476&p=1#p5966

Hope this helps, and let us know if there's anything we can help with to diagnose the problem.

Sure we can. Your Overview image wasn't attached... you have to upload the file, then select it to be inserted (sort of annoying), so maybe try to attach that again.

The main things we'd recommend are:
1) Enable "Display API Errors On Front-End" in the Facebook API Configuration area. Try to register/login and report any errors that come up.
2) Ensure that the User and Authentication plugins are enabled
3) Ensure that the User plugin is ordered after the Joomla plugin. See:
www.sourcecoast.com/extensions/jfbconnec...ration-guide?start=2

If none of that helps narrow it down, please post a link to your site (admin credentials aren't required yet). That will likely help us narrow the issue down.

Thanks!

Other things to make sure of are:
1) In the JomSocial configuration, make sure the API/Secret keys for Facebook are blank. This also needs to be removed to disable their functionality
2) If you're using other Facebook extensions, try (temporarily) disabling them to see if something all of a sudden works. If so, let us know what was causing a conflict, and we can hopefully help you around it.

If that doesn't work, please post the URL to your site. Just looking at the front-end can sometimes help us find the issue. If not, we may need super admin access to look into it further.

Thanks, and good luck!

Acar,
Glad to hear that removing the JomSocial keys worked.

As for the Logout issue, it's what you expected.. since you're not using 'our' button, when the user logs out, they aren't being logged out of Facebook. With the "Autologin" setting enabled, then the user is being automatically logged back in. Unfortunately, right now, there's not a setting which will just make this work. To add this ability, you can do the following:
* Edit the login module you're using (optimally, create a Joomla Template Override ).
* In this override, where the logout button is, add the following javascript call to the button "onclick="javascript:jfbc.login.logout_button_click()".
That will call the correct logic to log the user out of Joomla and redirect them where you've configured it to in the JFBConnect configuration area.

In the 3.2 release, we'll be adding the Logout button to the { JFBCLogin} tag. That way, if you use that tag (in your template override above, or any other place on your site), the logout button will appear and function how you expect.

On a side note, there used to be a way for us to log the user out 'behind the scenes'. Facebook removed that ability, but we're looking into some options to re-enable that ability, which would let our logout functionality work with any logout button. Hopefully, we'll be able to get that into one of the next few releases.

Hope this all helps, and good luck!

wfarren,
I split your new post into the following post:
www.sourcecoast.com/forums/jfbconnect/jf...t-information#p11842