× Joomla Facebook Connect support forum

Topic-icon We are unable to retrieve your Facebook account information

Support Specialist
It did work for me using Chrome and Firefox on Mac OSX using 2 different accounts. Of course, that doesn't mean everything's perfect.

There's a few things I can suggest, but not sure if any will be the perfect solution. If you don't mind trying and seeing what happens, that'd help us narrow things down a bit.
1) Try disabling the AddThis module temporarily. It includes Facebook's Javascript library as well as our inclusion, and that may be causing a conflict.
2) I see you're using RokBox. To get the login button working in that module, you'll need to modify the template file for JFBCLogin and follow the easy instructions below in the 2nd and 3rd question below:
www.sourcecoast.com/jfbconnect/docs/common-support-questions
Once that's done, it will let us test from every page of your site, which may help determine if it's specific to that page or not.
3) Not sure what SEF extension you're using, but can you instruct it to 'skip' JFBConnect? We have very few URLs, but Facebook can go a little crazy if data is handed back in a URL that's manipulated from what they expect.
4) Finally, try requiring the extra profile data permissions in the Permissions configuration. Right now, status updates and email are required, but the profile data permissions are optional, which makes a 2nd request to Facebook. Disabling this may fix the problem.

Again, none of the above may fix it, but it will certainly narrow things down if all 4 don't make a difference.

Let me know if you need anything else, and thanks,
Alex
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