Where is the actual support on here?

I'm sorry you're unhappy with our initial response time of 2.5 hours to your original support request . Yes, we had to ask for more details about what was wrong because your initial question had almost no details upon which we could give suggestions. While we'd be glad to help you however we can, to obtain support, we need to understand more details about what you're trying to accomplish and what issues are being encountered.

Your refund request has been received and will happily be processed shortly.

Thanks,
Alex