We received your refund request and it will be processed shortly.
I'm sorry we weren't able to solve you problem above but the lack of details required that we asked for more information to understand the issue. Every site is different and while issues do arise, we are usually very fast to respond and help resolve things. We hope that, if you choose to use JFBConnect again and run into issues that you'll work with us and describe the problems you're having so we can help resolve them as fast as possible.
Thanks!
Alex