Topic-icon Social Streams latest posts not showing

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11 years 5 months ago #49819 by cperrot
Hi

I have implemented the JoomSocial plugin but the latest posts are not shown. As of right now I only see the posts from the 18. Dec. and older.
How can I remedy this?

Regards

Cedric
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Support Specialist
11 years 5 months ago #49822 by mel
Here are a couple of things to try:

1. Open the channel in the JFBConnect > Channel area and make sure there are no new errors listed. Sometimes there may be errors with access tokens, so please check there first.
2. In 6.2.4 we have added an option in the channel configuration to also display Page posts that are not from admins. If the post you're expecting to see is not from an admin or the page, then please verify that the option is enabled for your page.

Let us know if there is any progress after trying these.

-Melissa
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11 years 5 months ago #49826 by cperrot
Hi Mel

Thanks for your reply. I tried already the two approaches however no change. I am still not getting the latest messages which are posted on Facebook.

Regards

Cedric
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11 years 5 months ago #49828 by cperrot
Another issue I have with the 6.2.4 version is that facebook entries do not have a link to the original entry.

I set in the mod_scsocialstream
Show Link Info to Full

with no effect.

Regards

Cedric
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11 years 5 months ago #49833 by mel
Could you try setting the JFBConnect > Configuration > General > Cache Duration setting to 0? Could you also please give me the link to your Facebook Page please?

Another issue I have with the 6.2.4 version is that facebook entries do not have a link to the original entry.

The 'Show Link' option is for displaying the link to the associated webpage that is linked to in the post, not the post itself. We currently don't have an option for showing a link back to the post in the Facebook page, and have it as an issue in our tracker for a future release. In the meantime, you can follow the instructions in this other thread on how to accomplish adding the link:
www.sourcecoast.com/forums/jfbconnect/jf...-stream-link-to-post
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11 years 5 months ago #49834 by cperrot
I changed the cache setting to 0 with no effect.

the link is www.facebook.com/studysmart.net
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Support Specialist
11 years 5 months ago #49838 by alzander
Cedric,
The URL you posted above is to your own personal profile, not to a Facebook Page. In the Facebook Channels area, we don't support personal profiles. You must have selected a different Facebook Page that you are an administrator of in the Channels configuration area and JFBConnect is showing the posts from that Page.

In general, you should be using a Facebook Page for what you show above. Profiles are meant only for 'people' and using a profile as a 'company', like you're doing, may have it banned and removed from Facebook. I'd recommend going through the Facebook Page information guide below to learn more and possibly convert your profile into a Page:
www.facebook.com/help/175644189234902

Once you've done that, you can configure your new Page in the Channel area and everything should work as expected.

I hope that helps,
Alex
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11 years 5 months ago - 11 years 5 months ago #49865 by cperrot
Sorry that was my mistake I was looking at the wrong facebook page.
Last edit: 11 years 5 months ago by cperrot.
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Support Specialist
11 years 5 months ago #49873 by alzander
Glad we could help you figure out the issue. If you need anything else, just let us know.

Thanks,
Alex
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