Empty sharing on facebook

manoplaeli
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11 years 5 months ago #49662 by manoplaeli

Empty sharing on facebook was created by manoplaeli

previously I used jshopping social share, It was working fine but after installing JFB connect and I switch the share bottom use JFB. I have sharing problem that there is no detail of sharing post. even now I uninstall JFB and switch back to Jshopping social share but it is still not workout.

please visit: www.bestphashion.com and go on one of the product then try to share you will see what I mean. the website are during construction and it is not stable so I am not sure if the problem caused by JFB or some other extension but as there are two social share extension in the same environment so I quest that I should start my problem here first.

thanks
Manop

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alzander
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11 years 5 months ago #49666 by alzander

Replied by alzander on topic Empty sharing on facebook

Manop,
The problem looks to be with how another extension is adding the Open Graph tags to your page. These are what Facebook uses to display the thumbnail previews about a page. The tag that the other extension is adding looks like:

<meta property="og:description" content="เดรสแขนสามส่วนตัดต่อกระโปรง
Lady Ribbon's Made Lady Cara Sweet Preppy Girl Checked Dress
เดรสแขนสามส่วนตัดต่อกระโปรงลายตารางสไตล์เพรพพี้ ตัวนี้ใส่แล้วดูเป็นสาวไฮสคูลสดใสน่ารักมากๆ ช่วงบนเป็นเสื้อหวานๆสีเรียบ ช่วงเอวมีโบผูกเปื่ออยากให้เขารูป ตัดต่อกระโปรงจับจีบระบายลายตารางที่ช่วยเพิ่มลูกเล่นให้กับท่อนบน **งาน Premium Quality ป้าย Lady Ribbon นะคะ Pattern / Cutting เกาหลีสวยมากค่ะ เนื้อผ้า Viscose 100% ใส่สบาย คัตติ้งเนี้ยบ มีซับในในตัวมี 2 สี ครีม/แดง
Detail
อก36"เอวfreesize-34"[มีเชือกรูดเอว]วงแขน18" แขนยาว19"สะโพกfree sizeความยาวชุด32"มีซับใน"/>

There are multiple lines there, multiple quotation marks and various other issues with that tag. The one that JFBConnect is adding, later, looks correct:

<meta property="og:description" content="เดรสแขนสามส่วนตัดต่อกระโปรงลายตารางสไตล์เพรพพี้ ตัวนี้ใส่แล้วดูเป็นสาวไฮสคูลสดใสน่ารักมากๆ ช่วงบนเป็นเสื้อหวานๆสีเรียบ ช่วงเอวมีโบผูกเปื่ออยากให้เขารูป ตัดต่อกระโปรงจับจีบระบายลายตารางที่ช่วยเพิ่มลูกเล่นให้กับท่อนบน"/>

I'd recommend disabling whatever extension is adding the bad tags. Then, use the Facebook Open Graph Debug Tool to test your page and make sure the tags are working properly and that there are no errors:
developers.facebook.com/tools/debug

I hope that helps,
Alex

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manoplaeli
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11 years 5 months ago #49687 by manoplaeli

Replied by manoplaeli on topic Empty sharing on facebook

I turned on Search Engine Friendly URLs and Unicode Aliases, not sure if that cause

SEF URL www.bestphashion.com/สินค้า/เสื้อผ้า/เสื้อคอตตอนเนื้อสวย

Copy URL www.bestphashion.com/%E0%B8%AA%E0%B8%B4%...ita-lace-denim-dress

previously I also use SH404SEF and Mijosef which now I already uninstall but still giving same result, would it be possible if I give you an admin account to help with debugging?.

Thanks,
Manop

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alzander
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11 years 5 months ago #49695 by alzander

Replied by alzander on topic Empty sharing on facebook

Facebook seems to be having issues with scanning your page with their debug tool. It probably is the utf-8 characters, but it will likely be re-scanned automatically by their automated tool and should work in a few days.

I did look at the HTML and the extra, incorrect, open graph tags were removed, which is good.

I hope that helps,
Alex

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manoplaeli
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11 years 5 months ago #49703 by manoplaeli

Replied by manoplaeli on topic Empty sharing on facebook

Thank you, let wait for a few days if that can be addressed by Facebook.

thanks

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Empty sharing on facebook