Topic-icon [an error occurred while processing this directive]

Active Subscriptions:

None
Hi There,

I have fully integrated the plugin into my jomsocial site and it was working fine when trying to sign in with facebook, however after implementing SSL it is no longer working.
I get the following message

[an error occurred while processing this directive]

My website is www.coinit.com.au
Can you help?
The topic has been locked.
Support Specialist
11 years 7 months ago #48094 by alzander
Tarik,
There's quite a few things that could be causing the issue you describe, from your server configuration to Joomla to the version of JFBConnect you're using. Can you please let me know:
* What version of Joomla you're using? The latest is Joomla 3.3.6
* What version of JFBConnect are you using? The latest version is 6.2.2

If you're not using the latest, we'd suggest upgrading first to see if that fixes your issue. If you'd prefer not to upgrade now, no problem, we'll gladly help with whatever version of JFBConnect you're using. However, please post from the account you subscribed to JFBConnect from. Priority support is for active subscribers only.

Thanks
Alex
The topic has been locked.
Active Subscriptions:

None
11 years 7 months ago #48129 by tarbar
Hi Alex,

Thanks for your prompt reply!

Here are some details :

I am subscribed and running Version: 6.1.2

Using Joomla! 3.3.3 Stable

Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

Additional info:

PHP Built On Linux host218.hostmonster.com 3.4.91-20140518.1.ul6.x86_64 #1 SMP Sun May 18 16:21:38 EDT 2014 x86_64
Database Version 5.5.40-36.1-log
Database Collation utf8_general_ci
PHP Version 5.4.32
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.3.3 Stable [ Ember ] 25-July-2014 13:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

I am so stuck with this issue..
I am definitely a subscriber.

Cheers
Tarik
The topic has been locked.
Support Specialist
11 years 7 months ago #48134 by alzander
You look to have 2 accounts on our site. The one you're posting from "tarbar" and another one which you actually subscribed to JFBConnect from, "tarik". If you'd like, we can switch your subscription to this account to make things easier. Otherwise, it's much easier if you post from your other account. Just let us know what you'd prefer.

As to the error, when you disable SSL, it works properly, correct? Knowing that helps narrow things down.

I've done a lot of investigation and the most common cause of the problem you mention above is that there is a permissions issue with some file on your site. Have you edited any files through FTP on your site? If so, the permissions may have changed when you saved it. You'll need to check your files to determine if the files or directories are are setup properly.

If you have SSH access to your site, you can run the following commands from the root directory of your Joomla site to fix permissions on all the files and directories:
find /path/to/joomla/root/ -type d -exec chmod 755 {} ;
find /path/to/joomla/root/ -type f -exec chmod 644 {} ;

Other suggestions are:
* Set the Error Reporting setting in the Joomla Global Configuration area to "Maximum" and try again.
* Check your server error logs (you may need to contact your host to get them) to determine what errors are being logged.

I hope that helps get you started,
Alex
The topic has been locked.