Facebook login error due to SSL issues - Urgent help required

Hi,

When my users try to login using facebook, they get a 'error 60' :

USER wrote: SSL certificate problem: unable to get local issuer certificate

-It was all working fine until yesterday afternoon.
-in the evening, I upgraded my domain to cloud hosting, basically it was moved from the shared host it was previously on, to a different server. This was was a professional migration done by the hosting provider system admin
-Once i noticed the issue, contacted the hosting provider who re-installed the SSL & confirmed everything is fine from his end.
See his msg below:

USER wrote: I have reinstalled your SSL certificate and the issue has been resolved.

I have checked the certificate via the following tool:

www.sslshopper.com/ssl-checker.html#hostname=www.isobel.in

But whenever i try to login using fb , i keep getting the same error: SSL certificate problem: unable to get local issuer certificate, which makes me believe the problem is outside the hosting service.

Could you help please. I'm worried since the site just went live & a major functionality seems broken now

Thanks in advance
Davis

Spot on mate, that got me going. I have contacted my hosting provider with your comments. Hoping they would do it..

Cheers
Leo

Hi again.

Here is the reply I got from the senior admin at the hosting provider 'Site Ground'.

"I managed to recreate the issue on my end.

However, in order to resolve the issue successfully, you should contact the creators of the component for more information about the configuration that should be accomplished."

I *think* he is referring to the configuration that is needed so that the SSL root certificate store on the server makes facebook validations work for JFBConnect...

Any thoughts?



Thanks
Leo

They finally updated the root certificates bundle & now everything works just fine!
You could please mark this as solved.

Thanks
Davis