Topic-icon Cannot Autologin anymore with JFBConnect on FB

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11 years 8 months ago - 11 years 8 months ago #47049 by sébcha
Hi,

since this morning I can't autologin with any of my FB accounts to my website with JFBConnect.

When I try to run autotune to check my apo I receive the error:

Facebook API Error: (#5) Unauthorized source IP address

I googled a bit and it seems that my server IP got blacklisted by Facebook.

What is the reason why something like this should happen as I'm only using my account to share updates from my website?

how can I get this fixed?

Thanks for any support you can provide.
Last edit: 11 years 8 months ago by sébcha.
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11 years 8 months ago #47054 by alzander
If your IP was blacklisted from Facebook, that would be your *servers* IP address and not your own home IP address. Unfortunately, this can happen if you're in a shared hosting environment where many sites/servers are all sharing the same IP address. In that case, any one of those sites can do 'bad things' that makes Facebook block the whole IP address.

The only things I can recommend are:
1) Go to the Facebook Developer Area . Click into your app and go to Settings -> Advanced.
Make sure the "Server IP Whitelist" and "Update Settings IP Whitelist" are both blank. If they have an IP in there, it would explain why your server isn't allowed to talk to Facebook if it's IP isn't listed there.
2) Contact your hosting company and let them know that you need a different IP address. Explain what happened, and ensure them it wasn't you doing anything against Facebook's terms of service. Sometimes it's easy to get changed to a different IP address, sometimes it's difficult.

I hope that helps explain, but if you have any other questions, just let me know.

Thanks,
Alex
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11 years 8 months ago #47096 by sébcha
Hi Alex,

thank you for your reply.
I never had any Server IP address in the whitelist and update whitelist. And it stopped to work out of a sudden.
I have contacted the developer support at FB and they are working on a similar issue.
It seems that a whole range of IPs from my ISP has been blacklisted as already about 10 server are getting the same error.

Let's see what FB will find.

Cheers - Sébastien
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Support Specialist
11 years 8 months ago #47098 by alzander
Definitely let us know what you find. Unfortunately, there really isn't anything we can do on the JFBConnect side to get around this issue or we'd provide whatever assistance we could. It's good that multiple clients are running into the problem as that will hopefully help get action to happen sooner.

If there's anything we can do, or if you have any other questions or concerns, let us know.

Thanks,
Alex
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