Topic-icon Problem with social bar in multiple pages

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9 years 8 months ago - 9 years 8 months ago #46835 by baronti
Hi, Problem with social bar in multiple pages

File Attachment:


rari-chile.cl/artesan%C3%ADa-y-tradici%C...%C3%ADa-en-crin.html

Please, i need support.
Thanks.
Last edit: 9 years 8 months ago by baronti.
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Support Specialist
9 years 8 months ago #46841 by alzander
It looks like Facebook cached the wrong data on your page, but that's fixed now. If you run into issues like this, we recommend running your page through the Social Debug tool or the Facebook URL Tool to scan your page. Both of those tools will also update Facebook's cache so that any changes in the tags are reflected immediately.

If you have any questions or issues though, just let me know.

Thanks,
Alex
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9 years 8 months ago #46842 by baronti
HI,
I solved the problem by removing the configuration jquery
Load jQuery/Bootstrap = no

Thank you.
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Support Specialist
9 years 8 months ago #46843 by alzander
I'm not sure how that setting was related to the issue you originally described. Either way, I'm glad to hear you got things going.

If you run into any other issues or have any questions, please let me know.

Thanks,
Alex
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9 years 8 months ago - 9 years 8 months ago #46844 by baronti
Hi, the problem persist.
JoomlaXTC people say the problem is with the social plugin

Please see the linked image
awesomescreenshot.com/0bb3fc5926

here:
camping.vizcachasderari.cl/galer%C3%ADa.html
Last edit: 9 years 8 months ago by alzander.
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Support Specialist
9 years 8 months ago #46869 by alzander
The problem was with the Pinterest button. There was no description at the top of your article, and no image to be used for the page because the content was being generated from the {gallery} tags. That was confusing our button and causing it to display the closing {/gallery} tag for some reason.

Pinterest requires an image to be set for it to work. Since the image isn't present when the Content plugin was executing, it shouldn't be used on that page, since it won't work anyways. I've disabled Pinterest button and now the page renders properly.

To get the Pinterest button working, I'd recommend:
* Adding a sentence or two as an intro to the article. That will be used as the description when sharing.
* Use a non-tag based gallery so that the images are on the page when the content plugin executes. Then, our content plugin will choose the first image to use as the image to be shared when a user Pins it.

I hope that helps,
Alex
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