Topic-icon White page when trying to register with Facebook

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Hi!

I just installed this component on a new site, supplied it with the credentials from Facebook and your subsciption-id. Did an autotune and activated the plugins needed. Then when i went to the register-page the button showed up in the bottom, just as i wanted. But when i clicked it I got a small popup, but then nothing. The popup never loads and remain white.

How can I debug this?
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11 years 9 months ago #46357 by alzander

But when i clicked it I got a small popup, but then nothing. The popup never loads and remain white.

The popup itself from Facebook remains white, or the original page from your site turns white?

The best recommendations I can make are:
* Turn on the "Enable Debug Mode" setting in JFBConnect and see if any additional errors show
* If your site's page turns white, set "Error Reporting" to 'Maximum' in the Joomla -> Global Configuration area and see if an error shows

Let me know if those help. If not, please post, or Private Message, a URL where we can see the issue.

Thanks,
Alex
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Support Specialist
11 years 9 months ago #46402 by alzander
I'm very sorry for the delay. I just had a chance to look into your issue. The problem looks to be from the following file:
templates/yoo_everest/warp/js/social.js

That file is re-including the older version of the Facebook Javascript library and *I believe* is causing a conflict with the login button, preventing it from working. Normally, I'd test by adding ?template=atomic to the URL, which will load the default Joomla template. That's just making your page white, so I couldn't test if the page works without that file being loaded.

I'd recommend:
* Switching the template quickly and see if the Login button works then
* If so, determine how to disable the loading of that social.js file from the template your using to see if that works.

I hope that helps get you going, but if not, please let us know and we'll gladly help investigate further.

Thanks,
Alex
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11 years 9 months ago #46406 by erikharden
Hi!

I disabled load of the file (social.js) and tried again but with the same result - the facebook-popup stays blank...
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Support Specialist
11 years 9 months ago #46407 by alzander
Now, if I'm not logged in to Facebook, and try to use Facebook to login to your site, I'm seeing the authentication popup. It's asking for my email and password, as expected. However, after that, the box still turns white.

Can you verify that you've enabled your Facebook application for a public use? That setting is in the Facebook Developer area in the "Status and Review" section. Make sure the "Do you want to make this app and all its live features available to the general public?" is "Yes".

Let me know how that goes,
Alex
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