Topic-icon Facebook comments and buttons

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After upgrading to the latest version, the only Facebook button I have is on the login. All Facebook comments and buttons disappeared from the articles. The settings seem correct. What do I have to do to debug?
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Support Specialist
9 years 9 months ago #46184 by alzander
I'm unsure what's causing it, but JFBConnect isn't properly detecting that the Facebook Like or Comments widgets are being used on the page.

A quick fix would be to enable the "Always Parse Tags" setting in the JFBConnect -> Configuration area. That will force JFBConnect to always scan for the social widgets on the page. Again, that should be happening automatically, and that setting is mainly if you're using other extensions that include their own tags, but it will work with JFBConnect's own tags as well.

Let me know if that helps or you need anything else. We'll gladly do whatever we can to help get you going.

Thanks,
Alex
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9 years 9 months ago #46189 by everburninglight
That setting only forced the buttons Like and Share to appear, but the comment box below still does not appear.
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9 years 9 months ago #46267 by alzander
Very sorry for the delayed response. Looking at the output on the page, the Always Parse Tags setting still doesn't looked to be enabled. The Facebook Javascript inclusion, from JFBConnect, has the following line:
FB.init({version: 'v1.0',appId: '219965511509922', status: true, cookie: true, xfbml: false});
That xfbml: false is what should always be true with the Always Parse Tags setting on. Normally, JFBConnect will try to detect if it should be true or false, which can have a minor performance improvement on pages without the social tags.

I'm really not sure why JFBConnect is getting confused with it's auto-detection or especially with the Always setting on.

Can you:
* Disable any caching you have enabled on the site
* Disable any 'optimization' extensions you may have enabled
* Try re-ordering the JFBCSystem plugin to be the first plugin and the last one to see if either position has an improvement on the tags rendering?

Keep me posted on the above. If you'd prefer, feel free to Private Message us admin credentials for your site, and we can investigate further.

Thanks,
Alex
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