'fSend' button grayed out / doesn't work when sending to email address

vlarom
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11 years 10 months ago #46101 by vlarom

'fSend' button grayed out / doesn't work when sending to email address was created by vlarom

Hi,

Our site www.homevantage.co.uk

Software versions: Joomla 3.3.3, JFBConnect 6.0.6

We use fSend button in the 'left' tab.

- The button works fine when sending page links to Facebook contacts, but when trying to send to email addresses it doesn't work.
- It worked in previous version of JFBConnect which we were using on Joomla 1.5

Could this issue be configuration related. Can anybody help?

Thank you.

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vlarom
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11 years 10 months ago #46102 by vlarom

Replied by vlarom on topic 'fSend' button grayed out / doesn't work when sending to email address

Just some additional info:
I one post related to this problem was suggested to use Facebook email address in Facebook account to resolve this. We tried - does not resolve the issue.

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alzander
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11 years 10 months ago #46118 by alzander

Replied by alzander on topic 'fSend' button grayed out / doesn't work when sending to email address

It looks like this is a bug with Facebook itself. Unfortunately, it's been a bug for a long time that they don't seem to be in a hurry to fix.

You can see the Facebook bug post below:
developers.facebook.com/bugs/651600564898468/

Another thing to try is simply using the Facebook Send test tool:
developers.facebook.com/docs/plugins/send-button
You'll see that the email send feature doesn't work there either regardless of the URL you try it from.

I hope that helps answer your question, even if it's not really what you were looking to hear.

Thanks,
Alex

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vlarom
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11 years 10 months ago #46150 by vlarom

Replied by vlarom on topic 'fSend' button grayed out / doesn't work when sending to email address

Thank you Alex!
This answer is spot on.
Best,
VR

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alzander
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11 years 10 months ago #46152 by alzander

Replied by alzander on topic 'fSend' button grayed out / doesn't work when sending to email address

Glad we could help, even if we don't have a way to fix your issue.

If you need anything else, please let us know. We also hope you'll consider re-subscribing to JFBConnect again in the future.

Thanks,
Alex

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'fSend' button grayed out / doesn't work when sending to email address