Topic-icon A couple issues...

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11 years 10 months ago #45523 by atlantiscorp
Hi. There are a couple issues that I'm not quite happy about with JFBConnect.

On some clients browsers (firefox) when the page initially loads, JFBConnect is causing a LOT of hang time (5+ minutes). The header and menu will load, then JFBConnect plugin will start to load (can see at the bottom it says 'transferring data from facebook', etc) but the page will be blank until this completes.

Now, on most browsers for most clients its fine, but if a small percentage of people are getting this crazy hang time, then it's not a good thing.

I have disabled the plugin for now, but is there any way I can fix this, or at least make JFBConnect load at the very END of html/php page, so at least the page will load before the hang time.


Another thing, on my own browser on firefox, JFBConnect is not even showing at all. I can see the frontpage modules and plugins on chrome, but when it comes to firefox nothing shows up. Any idea why? Is JFBConnect blocked by any adblockers or anything?
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Support Specialist
11 years 10 months ago #45525 by alzander
Replied by alzander on topic A couple issues...

On some clients browsers (firefox) when the page initially loads, JFBConnect is causing a LOT of hang time (5+ minutes). The header and menu will load, then JFBConnect plugin will start to load (can see at the bottom it says 'transferring data from facebook', etc) but the page will be blank until this completes.

JFBConnect does load some content from Facebook to enable our features. There's no reason it should ever take 5+ minutes, or really even more than 5+ seconds. The main reasons this ever happens is if:
a) The browser has an extension installed that's meant to prevent social network or other 'tracking' type activity. There are many extensions that intentionally interfere with social networks, google analytics, etc, and there's nothing JFBConnect can do to prevent that.
b) There's an issue between the user's browser and Facebook itself. Does Facebook.com properly load in those user's browser?

I have disabled the plugin for now, but is there any way I can fix this, or at least make JFBConnect load at the very END of html/php page, so at least the page will load before the hang time.

The loading of the Facebook Javascript code is already setup in such a way that it will load both asynchronously *and* after the "DOM Ready" signal, which should only come after the whole page has loaded. You may want to also check if you have any other extensions with Facebook integration enabled, which may be causing conflicts with JFBConnect/Facebook.

Is JFBConnect blocked by any adblockers or anything?

JFBConnect isn't directly blocked, but many of the social networks we integrate with have many different Javascript and other features that various 'blocking' type extensions can try to do their job on.. and block. Again, there's nothing we can do about this. It's what the use wants when they use these types of add-ons in their browsers.

I hope that helps,
Alex
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