Comments Moderation

Comment moderation is available to administrators of your Facebook Application. You need a Facebook Application for your site for comment moderation to work. If you don't have an application, which you may not have created if you don't want to allow Facebook authentication and other features, that's ok... there are other ways to get moderation to work, but it takes a little more effort. If you don't have an Application, let us know, and we can help you with those steps.

It also doesn't matter if the user is a administrator of your Joomla site, just so you know.

To get moderation to work, you need to be logged into Facebook.com with an account that is an administrator of your Facebook Application. Then, when you navigate your site, JFBConnect will notify Facebook of the Application ID. Facebook will then determine if you are an administrator and add extra settings around the comments to allow for Hiding some comments or 'boosting' them.

If you still can't see the moderation tools, you can use the Facebook Comment Moderation tool, where you can see all the comments for your site:
developers.facebook.com/tools/comments

Finally, if nothing is working for you still, please post (or Private Message) a URL where we can see a comment box. From there, we can check that JFBConnect is doing everything properly and determine what may be going wrong.

Thanks,
Alex

Your Private Message didn't include a URL where we could see a comment box. I'm assuming your testing on https://or.....eel.co

On that site, I see the fb:admins tag is being set (presumably by you using an Open Graph Default) and the fb:app_id is set by JFBConnect, as it always is.

With those tags set, the moderation tools should appear for either that FB user or admins of that app_id, which I'm assuming your both. If they're not showing, it may mean that Facebook simply hasn't scanned those tags for the page that the comments are displayed on.

Can you try to run a page with the comments box on it through the Facebook URL Debug Tool:
developers.facebook.com/tools/debug
The results should show your app_id and admins tag set. After that, try to refresh the page and see if the "Moderate" link properly shows under each comment.

Let us know how that goes. If it doesn't work, again, please Private Message us a URL for a page that has the comment box on it.

Thanks,
Alex

Thanks for the link. There's a few things I can recommend to narrow things down further:
* Disable the Mobile View setting from the comments configuration. The Mobile view has less settings intentionally to make it better to use on smaller windows. That view may be hiding the moderation options.
* Disable the JCH Optimize, temporarily at least, and try again. JCH is combining the Facebook Javascript library and moving it to the end of the document, which is not where it's supposed to load.

I hope that helps, but if not, please leave JCH Optimize disabled and we can investigate further. Running your page through the Facebook URL debug tool is showing all the right output, so I'm not sure why you aren't seeing the moderation features.

Thanks,
Alex