Topic-icon Error creating fb channel

Active Subscriptions:

None
9 years 10 months ago #45177 by jayw
Trying to get the SCsocialstream module configured and working.

I've authenticated to my site using fb with my fb and joomla email address the same.

I created a facebook channel and when I select my userid it returns:
Error
Facebook API Error: A user access token is required to request this resource.

-jay
The topic has been locked.
Support Specialist
9 years 10 months ago #45211 by alzander
Replied by alzander on topic Error creating fb channel
Jay,
Sorry you're running into some issues. If you're getting that error, it means one of a few things:
1) The Joomla user you selected hasn't authenticated on Facebook. I know you mentioned you did this, but please go to the JFBConnect -> Usermap area and find the Facebook user that you authenticated as and then click into their Joomla user. Make sure that Joomla account is the one you're selecting.
2) The Joomla user you're selecting hasn't authenticated via Facebook in a very long time. In that case, the access token to Facebook may have expired.

Please tell me if either of the above helps. If not, and you still have issues, let me know, and we'll gladly try to help narrow things down further. Another easy test is simply deleting the channel and trying to create it again. Not sure what could be gumming up the works, but it's worth a shot.

Thanks,
Alex
The topic has been locked.
Active Subscriptions:

None
9 years 10 months ago #45215 by jayw
Replied by jayw on topic Error creating fb channel
Must be blackmagic.

- deleted the channel and the jfbc user map information,
- cleared joomla cache, cleared the browser cache, deleted all the cookies
- logged into Joomla admin,
- logged into facebook,
- connected my fb account to my joomla account via sclogin on the public site.
- created the fb channel selecting my uid and selected the fb page.

It worked as designed.

Thanks,

-jay
The topic has been locked.
Support Specialist
9 years 10 months ago #45223 by alzander
Replied by alzander on topic Error creating fb channel
Awesome! No clue what gremlins were clogging the pipes on your site.. but glad to hear it just took a few minutes to recreate things and try again.

As always, should you run into anything else or have any feedback or suggestions for improvements, please let us know. We're always listening.

Thanks,
Alex
The topic has been locked.