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Topic-icon Imported Facebook avatar does not work

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10 years 3 weeks ago #43334 by loungeme
Dear support,

I have submitted a ticket on JomSocial forums, but they have forwarded me to the support section of JFBConnect itself. Please read the issue in the following screenshot:

File Attachment:


Thanks!
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10 years 3 weeks ago #43358 by alzander
Can you let me know a few details and clarifications:
* What version of JFBConnect are you using?
* What version of JomSocial are you using?
* What version of Joomla are you using?

Also, to re-state your issue.. it sounds like avatars are being imported and shown in the admin area for the user.. but on the front-end, they aren't being shown? Also, can you re-post the links in that image so we can see all the issues as well as what the code change was in the other support link on JomSocial. We have a subscription to JomSocial, so just posting the link to each thread would be very helpful to understand if some custom code change is part of the issue.

We haven't heard of that issue before, but will gladly investigate more once we understand the issue further.

Thanks,
Alex
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10 years 3 weeks ago #43392 by loungeme

alzander wrote: Can you let me know a few details and clarifications:
* What version of JFBConnect are you using?
* What version of JomSocial are you using?
* What version of Joomla are you using?

Also, to re-state your issue.. it sounds like avatars are being imported and shown in the admin area for the user.. but on the front-end, they aren't being shown? Also, can you re-post the links in that image so we can see all the issues as well as what the code change was in the other support link on JomSocial. We have a subscription to JomSocial, so just posting the link to each thread would be very helpful to understand if some custom code change is part of the issue.

We haven't heard of that issue before, but will gladly investigate more once we understand the issue further.

Thanks,
Alex


Sure thing:

* JFBConnect version: 6.0.1.
* JomSocial version: 3.1.0.4.
* Joomla version: 3.2.3.

Yes, that's correct. The url to the JomSocial page: www.jomsocial.com/forum/technical-issues...avatar-does-not-work

Please let me know if you need anything more.
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Support Specialist
10 years 3 weeks ago #43429 by alzander
I know I'm helping you through Private Messages for issues with authentication. I can't test the above because, on your site, I'm never actually logged in. There seems to be some sort of caching or redirection that's preventing our login process from completing. Are you using Joomla's caching, a 3rd party caching extension, or something like Varnish for Apache caching? Any of those could be preventing the login from processing correctly, and we'll need to narrow that issue down before we can investigate why the images aren't appearing correctly... caching also could be the problem there as well.

Thanks,
Alex
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10 years 2 weeks ago #43459 by loungeme
Hi, all caching have been disabled. Also, we do not use any caching modules on the server, because we're currently developing the website. The login page on the website allows you to login with Facebook, please use the following page: clockurl.com/Nw5
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Support Specialist
10 years 2 weeks ago #43469 by alzander
I just logged into that page, and my avatar and profile information is showing properly. The only thing missing is the cover photo. I'm not sure if that didn't import or if you have the setting for it to import disabled.

From what I see though, things look correct to me. My user id is 708. I can post the link to my public profile on the front-end, but I'm assuming you can get there on your own.

Have you tested with multiple Facebook users? We'll gladly help investigate further, but from what I see, things seem to be working well on the front-end.. I haven't looked at the admin area though.

Thanks,
Alex
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  1. Forum
  3. Discontinued Products
  5. JFBConnect v8.x Support (Joomla 3 Only) (CLOSED)
  7. Imported Facebook avatar does not work
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